Sales Operations Lead, Global Strategic Partners, AWS Specialist and Partners Sales Operations

Description

AWS is seeking a Sales Operations Lead to drive data‑driven decision‑making and operational excellence for the Global Consulting Partner organization, focused on Global Strategic Partners (GSP). This role leads and scales mission‑critical frameworks, including goal setting, key initiatives, business reviews, and data analysis, to inform strategic recommendations in a rapidly growing, complex environment.

AWS is seeking a Sales Operations Lead to develop, implement, and manage sales processes, systems, and metrics to help Partner Development Managers and others in the sales process increase revenue growth and customer acquisition. The role analyzes sales performance data to identify growth opportunities and process improvements, and partners with stakeholders to drive day‑to‑day operational excellence through sales process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships.

As the AI‑powered sales landscape evolves, this role will leverage the latest artificial intelligence and machine learning technologies to enhance sales processes and decision‑making. The Sales Operations Lead will work with GSP leadership and cross‑functional teams to responsibly implement and optimize AI‑driven tools and workflows that augment the sales organization’s productivity and effectiveness.

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness.
• Develops and manages pipeline qualification and attribution, ensures proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI‑human collaboration in the sales process and manages AI sales intelligence tools and automated customer/partner interaction systems.
• Maintains sales tools data quality to ensure accurate reporting and forecasting.
• Implements sales workflows and automation to streamline processes and improve seller efficiency.
• Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Leads sales tools training and adoption initiatives to improve utilization and productivity.
• Leads cross‑functional projects to improve sales efficiency and processes.
• Drives escalations and issue resolution as needed.

• 7+ years of sales operations or equivalent experience
• Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent
• Experience conducting sophisticated and creative analysis of complex data and translating results into actionable deliverables, messages, and presentations
• Experience presenting to senior leadership

• Experience working within a high‑growth, technology company
• Bachelor's degree or equivalent, or experience using data and analytics to drive sales strategy and results
• Understanding of AI capabilities and limitations in sales contexts
• Experience in prompt engineering and working with large language models

Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

About AWS and Team Culture AWS values diverse experiences. If you do not meet all listed qualifications, we encourage you to apply. AWS emphasizes inclusive culture, mentorship, career growth, and work‑life balance.

Employment Details The base salary range and benefits are listed on the job posting. Location specifics and salary ranges may vary. For more information about benefits, visit (Use the "Apply for this Job" box below)..