Customer Success Manager at - AI technology startup

Customer Success Manager

Company

Description:

High-growth AI technology startup

Job Description:

As a Customer Success Manager, you will serve as the primary advocate for our clients, ensuring they derive maximum value from our innovative AI platform. You will manage the entire post-sales relationship, focusing on onboarding, product adoption, and long-term retention. Your hustle and product expertise will drive growth within a rapidly expanding enterprise market.

Location:

New York, USA

• Join a fast-paced environment where your individual hustle and drive directly impact the company's upward trajectory.
• Work within a well-funded startup backed by top-tier VCs at the forefront of the AI revolution.
• Opportunity for rapid career advancement as you help shape the customer success function from the ground up.

• Lead the end-to-end customer onboarding process to ensure seamless product integration and immediate value delivery.
• Proactively monitor account health and product usage to identify and mitigate churn risks through strategic interventions.
• Act as a charismatic product expert, delivering demos and training sessions that highlight key features and benefits.

• Demonstrates exceptional communication skills and a charismatic personality capable of building strong, lasting professional relationships.
• Possesses several years of professional experience with a proven track record of high performance and attention to detail.
• Exhibits a high level of technical aptitude and the ability to master complex software products quickly.