Senior Scaled Partner Manager

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Senior Scaled Partner Manager to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

The Scaled Creator Team within the broader GTM org supports small and medium-sized creators on Patreon in their growth on Patreon. We work across Product, Marketing, Community, and Creator Partnerships to help creators adopt key Patreon tools and grow their memberships using a combination of 1:1 and 1:

Many tactics.

• As a Senior Scaled Partner Manager, you will be responsible for supporting Patreon's top mid-market creators through a highly strategic, relationship-driven approach focused on long-term retention, trust, and sustainable success on the platform.
• You will directly manage a focused portfolio of creators in a high-touch 1:1 capacity, serving as a senior point of contact for complex relationships, nuanced business challenges, and retention-risk scenarios. In parallel, you will partner closely with a Program Operations Manager who owns scaled retention programming, helping shape the strategy and direction of how Patreon supports this segment at scale.
• This is a senior account management role that blends deep relationship ownership with scaled retention strategy. You’ll provide tailored recommendations, guide creators through critical moments in their business, and ensure they remain engaged, successful, and confident in Patreon as a long-term home.
• This is an exciting opportunity to help define how Patreon retains its most impactful mid-market creators — influencing best practices, informing program design, and partnering cross-functionally to ensure creators thrive on our platform over time.

• You have experience managing high-touch creator or customer relationships and thrive in roles where trust, nuance, and long-term impact matter.
• You’ve worked in environments that blend 1:1 relationship management with 1:many or scaled approaches, and you’re comfortable influencing programs even when you don’t directly own execution.
• You have a strong track record of supporting retention, account health, or long-term growth through strategic guidance, proactive outreach, and thoughtful intervention.
• You’re data-informed and proactive — able to identify early signals of risk or opportunity and take action.
• You’re a strong communicator who can navigate complex, emotional, or high-stakes conversations with empathy and clarity.
• You’re excited to support creators as they build durable, sustainable businesses and value long-term partnerships over short-term wins.

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.
• Build with Craft | We sign our name to every deliverable, just like the creators we serve.
• Make it Happen | We don’t quit. We learn and deliver.
• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point…