Consultant, Operational Excellence

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Consultant, Operational Excellence is responsible for working within a larger team to drive operational excellence and organizational efficiency initiatives across the Early Warning. This includes helping the team lead execute and implement continuous improvement of business processes across the enterprise. This role is focused on ensuring cross-functional processes are optimized for scalability, agility, and performance, aligning with strategic goals to deliver measurable business outcomes.

• Supports the execution of process efficiency and optimization initiatives within assigned business domains, following established priorities and guidance
• Conducts process assessments and documentation across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement
• Contributes to the delivery of process improvement and transformation initiatives by completing assigned work streams, analyses, and deliverables
• Works with senior leaders, managers, and cross-functional stakeholders to support the translation of strategic priorities into actionable process improvements.
• Supports execution of transformation initiatives in partnership with the Senior Director of Operational Excellence by completing assigned analyses, documentation, and implementation tasks
• Collects, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency improvements, and initiative outcomes
• Assists with the identification and implementation of automation, AI, and digital solutions by gathering requirements, documenting use cases, and supporting testing and rollout activities
• Prepares data-driven analyses, presentations, and reports for leadership and project teams, translating process findings into clear and concise materials
• Supports change management activities for assigned initiatives, including stakeholder communications, training materials, and adoption tracking
• Ensures compliance, risk, and scalability considerations are reflected in process documentation and redesign efforts, in coordination with risk, legal, and control partners

• Bachelor’s degree in business administration, operations management, industrial engineering, or a related field / degree
• 5 years of experience in business process improvement, operations excellence, or management consulting.
• Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact
• Knowledge of process improvement frameworks (e.g., DMAIC, Lean, Six Sigma, Kaizen)
• Background in change management and executive stakeholder management
• Exceptional communication, influencing, and negotiation skills
• Background and drug screen

• Master’s degree or MBA
• Lean Six Sigma Black Belt or Master Black Belt certification
• Experience in Financial Services and the payment ecosystem
• Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment…