VinSolutions Manager

Company

Cox Automotive - USA

Customer Care Group

Client Performance Manager B - CAI

Individual Contributor

Can work remotely but need to live in the specified city, state, or region

Yes, 50% of the time

Day

Compensation includes a base salary of $82,500.00 - $. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00.

The Vin Solutions Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities to ensure client and revenue retention and drive product utilization. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments.

The Performance Manager works remotely under moderate supervision, responsible for protecting the revenue stream from a business model even where no long-term client contracts might exist. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience.

This is a regional position encompassing New Jersey and New York. Preference will go towards applicants living in the territory, however we are accepting applicants from Central and Eastern time zone states.

• Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio.
• Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity.
• Retain clients by engaging with each client through onsite visits and virtual screen share engagements to drive valuable insights to increase product utilization and improve client’s business processes and help them meet their objectives.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• May also work with ‘at risk’ clients, using judgment to identify and develop an action plan to turn around and retain the relationship.
• Follow standard practices and procedures to identify key barriers and core problems with their client’s situations preventing them from meeting business objectives. Applies problem‑solving skills and strategic insight to accomplish client goals.
• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for. Will influence clients on how to use and leverage the capabilities of the product to meet their business objectives.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives to achieve results.
• Closely monitor system ‘red flags’/emergencies with clients and take immediate action.
• Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Required and responsible for maintaining product knowledge to include new releases or enhancements to the products in their direct area of responsibility.
• All other duties as assigned.

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top‑notch bonus/incentive plans.
• A pro‑sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and…