Enterprise Customer Success Manager

Since 2019, Pactum has been at the forefront of transforming enterprise procurement with groundbreaking Agentic AI. We are not just automating a process; we are leading the industry in redefining how companies negotiate and manage supplier relationships. Our AI agents work around the clock, collaborating seamlessly with humans to discover negotiation opportunities and close supplier deals sted by over 50 of the world’s largest enterprises, including Walmart and Rolls‑Royce, we deliver tangible value, drive agility, and unlock hidden potential.

Ready to make an impact? Join our passionate, global team and be part of a bold mission: to bring trust, transparency, and automation to every supplier negotiation.

As the first in our field, we address novel challenges with novel solutions. Our platform enables large enterprises to manage and monitor negotiations at scale, effectively saving money, boosting efficiency, and strengthening crucial supplier relationships. We’re built on a foundation of deep decision‑making capabilities and cutting‑edge innovation, which has allowed us to raise over $100 million in funding, including a Series C of $54 million in June 2025 led by Insight Partners.

Our technology is proven—with notable achievements like a negotiation and signing carried out entirely by AI agents in just 87 seconds.

Pactum is seeking a results‑driven Customer Success Manager in Spain to drive value realization and long‑term success for our enterprise customers using Pactum’s agentic AI platform. You will guide customers through best‑practice adoption, ensure measurable outcomes post‑deployment, and serve as the trusted advisor maximizing impact across their organization. Partnering closely with Account Management, Data, Product, and Implementation teams, you’ll turn insights into actionable strategies, champion change enablement, and proactively optimize customer performance to ensure sustained growth and satisfaction.

• Analyze customer performance to uncover success drivers, challenges, and optimization opportunities that maximize value and results.
• Track engagement, conversion, and savings metrics; segment spend to identify high‑impact categories and translate insights into clear, actionable plans.
• Partner with the Data team to surface insights by SKU, category, and region—informing a consultative, data‑driven approach to customer success and growth.

• Drive stakeholder engagement and adoption through customer training sessions (e.g., lunch & learns, office hours, 1:1 “train‑the‑trainer”).
• Identify adoption barriers and collaborate with Account Managers to design creative, results‑oriented solutions.

• Co‑lead QBRs with Account Managers, owning the analysis and presentation of customer results.
• Monitor success KPIs to proactively identify trends and signal customer health in real time.

• Collaborate with Account Managers, Implementation, and Product/Data Science teams to align strategy, feedback, and execution.
• Oversee onboarding milestones and deliverables to ensure timely, high‑quality results.
• Build strong relationships with operational stakeholders (procurement managers, platform users).

• Leverage standardized templates and workflows to ensure consistency and excellence across engagements.
• Contribute to defining essential tools, data, and processes that enable success across the Account Management organization.