Customer Success Manager II

Employer Industry: Data Analytics and Business Intelligence

• Competitive base salary ranging from $53,000 to $71,000 USD per year, with total compensation potential of up to $118,000 USD annually based on performance.
• Opportunity for career advancement and professional development within a supportive and innovative environment.
• Comprehensive paid time off to promote a healthy work‑life balance.
• Excellent medical, dental, and vision benefits, along with 401(k) matching and parental leave plans.
• Flexible hybrid work model, requiring in‑office presence 3 to 5 days per week based on team needs.
• Complimentary Calm App subscription for mental wellness support for you and your loved ones.

• Collaborate with Renewal Managers and Account Managers to effectively align with customer needs.
• Provide strategic guidance to ensure comprehensive adoption of the employer's solutions, maximizing value for customers.
• Conduct onboarding and training sessions for new customers to facilitate seamless integration.
• Engage proactively with accounts ahead of renewal dates to support renewals and mitigate risks.
• Gather customer feedback through executive business reviews to foster continuous improvement.

• A Bachelor's degree or higher is preferred.
• Minimum of 3 years of hands‑on experience in customer success, account management, or a related field.
• Exceptional communication and interpersonal skills for building strong customer relationships.
• Results‑driven mindset focused on customer satisfaction and success.
• Flexibility to work in‑office most weeks 3 to 5 days based on business needs.

• Proven ability to identify and address customer needs and opportunities proactively.
• Experience working collaboratively with cross‑functional teams for seamless customer success.
• Excellent written and verbal communication skills in English.

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.