Product Manager

Base pay range

$/yr - $/yr

Be part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Product Manager brings a high‑energy approach to developing customer‑centric e‑commerce user experiences and features that grow the customer base, drive user engagement, and improve the overall site experience. The role develops and owns execution of the product roadmap for the assigned product area and collaborates with cross‑functional partners across design, engineering, analytics, and business throughout the product lifecycle, from ideation through execution.

The Product Manager works in an agile environment focused on continuous improvement, where ideas and feedback are encouraged, and is empowered to make decisions that create memorable, loyalty‑building experiences for every Macy’s customer.

• Develop and maintain a product roadmap aligned to business goals and product strategy by delivering key milestones and achieving defined KPIs.
• Communicate product vision, roadmap, and progress to partners across Macy’s.
• Identify and prioritize opportunities to improve customer experiences through cross‑functional collaboration, data analysis, and deep understanding of customer needs.
• Define product and customer experiences through clear, detailed, and timely artifacts, including product requirements and user stories.
• Collaborate with design, engineering, analytics, and other product managers to design, build, and launch product features that drive growth and engagement.
• Maintain a healthy, prioritized backlog of well‑groomed, insight‑driven user stories.
• Partner with engineering scrum teams and technical leads to refine requirements that support simple, intuitive user experiences.
• Define success metrics, ramp plans, and measurement criteria.
• Design and run experiments to test hypotheses and identify solutions that improve conversion, engagement, and customer loyalty.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

• Product Strategy & Roadmap Ownership – Proven ability to define, maintain, and execute product roadmaps that align with business goals, product strategy, and KPIs while delivering measurable customer and commercial impact.
• Customer‑Centric Product Thinking – Deep commitment to understanding customer needs and behaviors, translating insights into intuitive, loyalty‑building e‑commerce experiences that improve engagement and satisfaction.
• Analytical Thinking & Data‑Driven Decision Making – Strong analytical rigor and first‑principles problem‑solving skills, with the ability to define success metrics, run experiments, interpret data, and apply insights to optimize conversion, engagement, and retention.
• Cross‑Functional Leadership & Collaboration – Demonstrated ability to lead through influence and collaborate effectively with design, engineering, analytics, and business partners across the full product lifecycle.
• Execution Excellence in Agile Environments – Strong execution skills with experience managing backlogs, grooming user stories, partnering with scrum teams, and delivering high‑quality outcomes in an agile, fast‑paced environment.
• Business Acumen & E‑commerce Expertise – Solid understanding of retail and e‑commerce economics and business strategy frameworks, with the ability to balance customer value and commercial outcomes.
• Technical & Product Development Fluency – Working knowledge of technical concepts, agile methodologies, and modern product development practices to effectively partner with engineering teams and make…