Sales and Client Services Director

The Sales & Client Services Director is a full-time senior leadership position reporting directly to the Co-Founders. This role combines Sales, Client Relationship Leadership, Marketing, and Capital Markets expertise, while overseeing a team of seven Account Managers, Account Executives, and Account Coordinators. You will collaborate closely with our Content, Creative, and Operations teams to deliver cohesive, high-impact campaigns and a world-class client experience.

You will serve as the senior partner to our clients, lead all commercial and relationship-driven initiatives, and ensure every client receives a high-touch, strategic, and value-driven experience.

• Own the overall relationship with a portfolio of public-company clients, serving as their senior point of contact.
• Stay proactively on top of each client’s news, milestones, financings, and priorities — always asking:
• “What’s happening with this client, and what two things can we do for them this month that are outside the box?”
• Provide aboutique, white-glove agency experience: strategic check‑ins, helpful ideas, value‑add initiatives — even when they’re not strictly “billable.”
• Create “WOW moments” with thoughtful business development intros, investor connections, or strategic suggestions.
• Organize and lead client review calls, roadmap sessions, and monthly/quarterly strategy check‑ins.

• Identify opportunities to expand existing client programs (new channels, higher‑volume campaigns, influencer programs, investor events, etc.).
• Work closely with the Co‑Founders on proposals, renewals, and upsell packages — then lead the commercial conversations.
• Make high‑value introductions (funds, investors, media, partners) that strengthen trust and deepen relationships.
• Support new business by joining sales calls as the senior client‑delivery voice.

• Lead, coach, and manage a team of 7 Account Managers, Account Executives and Account Coordinators.
• Set clear priorities, remove blockers, and ensure workloads are manageable and structured.
• Ensure strict adherence to internal SOPs: timely follow‑ups, clear briefs, polished deliverables, and on‑time execution.
• Maintain exceptionally high standards of communication
  -every email, deck, report, and message must be accurate, on‑brand, and professional.

• Represent Global One Media at industry conferences, roadshows, and capital markets events.
• Visit key clients in person to strengthen long‑term relationships.
• Travel occasionally to our offices in Asia for internal alignment and leadership meetings.

• 7+ years in a senior client‑facing or commercial role.
• Proven sales experience: upsells, renewals, expansions, and closing B2B deals.
• Experience in Investor Relations, capital markets, or working with publicly listed companies.
• Background in adigital marketing or agency environment is a strong advantage.
• Leadership experience managing international teams across time zones.

• Relationship‑driven, strategic, and commercially minded.
• Thrives in a fast‑paced, high‑growth environment.
• Proactive, detail‑oriented, and accountable — you don’t drop balls.
• Highly professional in all written, verbal, and Zoom communication.
• Strong international mindset with the ability to collaborate effectively across cultures and time zones.

• Must be based inNew York, U.S.A. or surrounding areas, working full‑time onEST.
• Remote role with occasional travel for clients, events, and internal meetings in Asia.

• A full‑time senior leadership role where you directly influence client strategy, service quality, and revenue growth across a global portfolio.
• High‑impact visibility working directly with the Co‑Founders on strategy, client direction, and agency operations.
• A fully remote role within the Toronto/EST region, offering flexibility while leading international teams and clients.
• Global exposure across North America, Europe, Asia, and Australia, working with publicly listed companies in fast‑moving industries.
• Travel opportunities for conferences, client meetings, industry events, and internal leadership sessions in Asia.
• Competitive compensation aligned with the seniority and scope of the role.