Services Business Processes and Operational Resiliency Manager, SVP

Services Business Processes and Operational Resiliency Manager, SVP

Apply for the Services Business Processes and Operational Resiliency Manager, SVP role at Citi
. Citi Services – Commerce is evolving with 24/7 operations and hyper‑speed business models. The role drives the execution of the Citi Enterprise Architecture Methodology (CEAM) across Services, ensuring alignment, resilience and risk mitigation.

• Deploy the CEAM methodology and taxonomy across the Services business to drive:
• Collation of inventory and documentation of Business Processes.
• Maintain collateral on an ongoing basis to reflect technology, process and organizational investments.
• Create future‑state business processes in partnership with business units, reflecting planned investments and process changes.
• Align current and future state technology to business processes.
• Maintain inventory of resources aligned to each Business Process.
• Develop capability to analyze inventory and support business investment decisions, becoming a key contributor to the Services business development.
• Support simplification and de‑risking efforts of the business.
• Drive cross‑Services CEAM Business Process mapping activities and coordinate with process owners, business architecture team, technology, operations, risk and controls, third‑party management, etc.
• Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization for remediation through process redesign or technology investment.
• Leverage process‑mapping insights to enable business decisions (e.g., headcount needs, prioritization of the book of work).
• Provide aggregate Services visibility into risk factors – CAPs, EUCs, data concerns, manual touchpoints and bespoke processes – and operational resilience opportunities.
• Form the blueprint, via conceptual target‑state business architecture, for implementing technology and uplifting controls associated with processes as required.
• Enable an analytical view to aid in overall application rationalization for the Services organization.

• Bachelor’s degree required;
  Master’s preferred.
• Minimum 8+ years in the Financial Services industry.
• Previous experience in consultancy practice or software provider deploying and utilizing Business Process mapping within a global, complex and regulated environment highly preferred.
• Understanding of operations and key execution points.
• Understanding of taxonomy design;
  Lean or Six Sigma background a plus.
• Ability to converse with both Front and Middle/Back Office and manage through influence.
• Strong stakeholder management and rapport‑building skills.
• Excellent communication skills (written and verbal).
• Risk‑based thinking and analytical mindset.
• Self‑starter who can work independently.
• Strategic and execution skills to prioritize focus areas while driving implementation in a large, global, matrixed environment.
• Ability to work on virtual projects and across virtual teams.
• Ability to multi‑task and manage concurrent projects and deliverables.
• Proficiency with basic Microsoft applications:
  Word, Excel, PowerPoint.

Primary location:
New York, NY, USA. Full‑time salary range: $ – $. In addition to salary, Citi offers discretionary and formulaic incentive and retention awards. Benefits include medical, dental & vision coverage; 401(k); life, accident and disability insurance; wellness programs; paid time off (planned, unplanned and holidays); and other competitive employee benefits.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, visit Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.