Senior Associate - Enterprise Account Management

New York, NY;
Austin, TX;
Chicago, IL;
Denver, CO

The Door Dash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of Door Dash’s growth and success in every market in which we operate.

As an Enterprise Account Management Sr. Associate, you will help develop growth plans and spearhead the day to day execution for a portfolio of brands. The role will involve a blend of data analysis, operational insights, and relationship management. You will report into a Manager of Enterprise Account Management on our US Restaurant team. Once our offices reopen, we expect this role to be 100% remote with the opportunity for hybrid work with some time in-office and some time remote.

Strategize Vision:

• Engage partners in growth strategy conversations (i.e., adding more stores to Door Dash, increasing same-store sales, growing net profitability, etc)
• Strategically introduce and execute on new Door Dash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
• Execute co-marketing campaigns with partners to promote the Door Dash partnership, drive sales, and increase customer awareness

Relationship Management:

• Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
• Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions

Operational Excellence:

• Serve at the primary point of contact for all issues and be accountable for their resolution
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Door Dash customers
• Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on Door Dash, working to resolve any roadblocks and achieve operational efficiency
• Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using Door Dash’s services. This influences the overall product roadmap, making us better each day

• You love working directly with clients, you create and maintain long term relationships
• You are a problem solver at core, with a strong bias for action
• You are organized and love details
• You like rolling up your sleeves as much as you like the big picture
• You’re comfortable with a fast pace; we move quick and are defining an entire industry
• You have grit and perseverance; you're inspired by a challenge and push yourself to keep going when others back away
• You have high standards and a bias toward action; you hold a high bar from your contributions and those of the people you work with

• 3-5+ years of experience in consulting, client success, account management, or sales
• Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
• Expert communication and interpersonal skills

• High growth or early-stage startup experience
• Experience with marketplaces, operations, logistics or unit economics
• Proficiency in one or more analytics & visualization tools (e.g., Sigma, Tableau, Excel)
• Knowledge of CRM software (e.g., Salesforce)

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We are committed to growing and empowering a more inclusive community within our company, industry, and cities.

Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.