Travel Manager

Responsibilities

• Serve as primary contact for the firm's travelers to assist in the day-to-day travel operations, service delivery issues as well as traveler experience, traveler escalations and providing prompt and effective resolution;
• Work closely with the Director of Travel to implement travel initiatives, including managing travel requests for meetings and firm events;
• Manage travel services through efficient processes with high client satisfaction while adhering to travel policy compliance and awareness of savings to the firm;
• Develop strong working relationships with all levels of the firm on a global scale to include key stakeholders;
• Create training modules and lead training for travel arrangers and travelers on the travel program, policies and how to create traveler profiles;
• Support the implementation of global projects related to travel tools and solutions, including 3rd party vendors;
• Develop a collaborative partnership with the firm's travel vendor to support shared goals;
• Manage travel reporting, including development of travel dashboards with data related to spend, travel metrics for compliance, volume trends along with exception reporting, budgeting and forecasting;
• Work collaboratively with cross-functional teams and departments across offices;
• Work beyond scheduled hours as required; and
• Handle additional related projects and tasks as may be assigned and necessary.