Sportsbook Operational Efficiency Manager

THE POSITION

We’re looking for an operations-minded problem solver to help drive smarter, faster, and more efficient ways of working across the Sports book. In this role, you’ll support the execution of our operational efficiency agenda while driving operational efficiency initiatives within a key area such as payments, fraud, risk, or customer service. You’ll turn insights into action – streamlining processes, driving disciplined cost control, and helping our ops teams perform at their best.

From eliminating inefficiencies to piloting AI-enabled process redesigns, you’ll deliver measurable impact for our customers and the business. If you’re obsessed with impact, efficiency, and making great teams even better – this role is for you.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play

• Own & drive operational efficiency initiatives within one or more key areas (e.g., payments, fraud, risk, customer service), driving improvements in cost, process, and team performance, while supporting execution of the broader Operational Efficiency agenda across the business
• Partner with the Value Optimization team to translate analytical insights into action – identifying and executing savings opportunities in your area(s) of focus
• Identify friction points, dead ends, and inefficiencies in current processes that impact our customers – then fix them, hands‑on and cross‑functionally
• Apply strategic thinking and commercial rigor to deliver bottom‑line impact, not just incremental change
• Be seen as a go‑to problem solver and champion for cost discipline, sustainable savings, and smarter operating performance across the business

• Partner with ops‑facing teams (service, payments, risk, etc.) to improve day‑to‑day execution, accountability, and clarity for our Sports book customers
• Act as a thought partner to Customer Operations team members, providing insights and recommendations to improve performance
• Help spot and eliminate operational blockers that slow down teams or create customer pain points

• Look across the Sports book business to identify opportunities to apply automation, AI, or better tooling to reduce manual effort, improve execution, or reduce cost
• Push the business to adopt scalable, tech‑enabled solutions that free up time and resources
• Champion a culture of continuous improvement – bringing structure and urgency to how we identify and solve operational problems

• Bachelor’s degree required
• Minimum of 5 years of professional experience
• An energizing and emphatic leader that is passionate and effective at developing high performing teams and working cross‑functionally
• Expansive & Strategic thinker with a strong track record of innovation & delivering growth
• Exceptional communicator and influencer
• Strong project management skills, with the ability to juggle multiple projects at once.
• Strong customer empathy and consumer product sensibilities
• Prior knowledge and interest of sports and technology industries are preferred; ability to quickly develop a deep understanding of the industry and company will be critical to success
• Understands the different components of a P&L

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance‑deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct‑to‑consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based…