CRM Business System Analyst

The Guarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss.

With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

We are looking for a highly skilled and motivated Business Systems Analyst to join our team in New York. This role will report directly to the Director of Business Systems and requires a deep understanding of CRM systems, particularly Hub Spot. The ideal candidate will have the ability to build complex, technical workflows and will leverage Hub Spot to ensure seamless integration and optimization of business processes between various departments, including Data, Product, Engineering, Sales, and Marketing.

• CRM and Workflow Expertise:
  Confidently manage our Hub Spot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide.
• Cross-Functional Collaboration:
  
  Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions.
• Data Quality and Sales Support:
  Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives.
• Operational Process Improvement:
  Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions.
• Project Management:
  Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery.
• Training and Enablement:
  Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.

• Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field.
• A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes.
• Proficiency in building and optimizing complex, technical Hub Spot workflows, processes, and reports.
• Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets.
• Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions.
• Exceptional organizational and time management skills.
• Proven success in collaborating with diverse teams and managing multiple projects simultaneously.
• Understanding of APIs and JSON data structures

• Certifications in Hub Spot or other relevant CRM platforms.
• Experience in a fast-paced, tech-centric work environment.
• Familiarity with SQL and Macros.
• Opportunities to make an impact within a fast growing company
• Health savings account with employer contribution
• Generous PTO and paid holidays
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)

The base salary range is between $115,000 - $140,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay in Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

The Guarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.