Director, Strategy & Operations - Banking

Director, Strategy & Operations - Banking

What is Bilt? Bilt is the loyalty program for renters, transforming rent payments into valuable rewards while connecting members with exclusive Neighborhood Benefits. With every on-time rent payment, members earn Bilt Points – the industry’s most valuable and flexible points currency which they can transfer to airline miles and hotel points, redeem for future rent payments, or save for a home down payment.

Members can also build their credit history by reporting rent payments to all three major credit bureaus for free, and unlock exclusive rewards on Rent Day. Bilt Members gain value at over 40,000 merchants nationwide with exclusive Neighborhood Benefits. Bilt partners with top multifamily owners and operators across the country, managing payments for over 4.5M units. Residents can pay via the Bilt Payment Center and access benefits including additional earn opportunities on new leases and renewals.

What’s the role? As the Director of Strategy and Operations for the Banking team, you will work on a mix of scaling and in-development products across both Consumer Banking and Business Banking. You will drive strategy, product roadmap, and day-to-day operational management to support P&L growth and business success. Your objective is to increase adoption of banking products and drive sustainable engagement by scaling proven products and building new products from 0 to 1.

You will develop features, partnerships, and go-to-market strategies to increase engagement across our banking solutions.

• Drive P&L Growth: Partner with leadership to improve financial performance across consumer and business banking through revenue growth initiatives and profitability strategies.
• Drive Business Development: Identify, negotiate, and manage strategic partnerships that expand banking product offerings and distribution channels.
• Partner Management: Build and maintain relationships with key partners, vendors, and internal stakeholders to deliver integrated banking solutions.
• Customer Insights: Understand needs and behaviors of both consumer and business banking customers to inform product strategy.
• Product Strategy &
  
  Roadmap:
  
  Develop and execute roadmaps using customer insights and market opportunities for growth across consumer and business segments.
• Cross-functional Leadership: Collaborate with marketing, product, engineering, data, and customer success to bring initiatives to market.
• Strategic Initiatives: Identify and launch new growth opportunities across the organization.

Required Experience

• 5-8+ years in business development, partner management, or strategy roles with demonstrated P&L ownership
• Proven track record negotiating and managing complex partnerships and commercial agreements
• Experience scaling established products and building new products from 0 to 1
• Strong business acumen with ability to evaluate tradeoffs
• Experience driving cross-functional initiatives from strategy through execution
• Executive presence with the ability to influence and communicate at all levels
• Data-driven decision making with comfort analyzing performance metrics

Preferred Experience

• Experience in fintech or tech
• Startup or high-growth environment experience
• Track record launching and scaling new products or business lines
• Experience finding product-market fit in ambiguous environments
• Experience working across both consumer and B2B products

• Compensation: competitive salary with equity and a performance bonus
• Health insurance for you and your loved ones from day one
• 401k with matching
• Commuter FSAs
• Unlimited PTO
• Exclusive employee-only Bilt Points
• Team events

Salary range for this role: $150,000 - $170,000
, eligible for equity and an annual performance-based bonus.

Seniority level: Director

Employment type: Full-time

Job function: Business Development and Sales

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