General Manager

Overview

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company also operates Crash Champions LUXE | EV Certified, a brand of highline and luxury EV repair centers, serving customers at more than 650 locations in 38 states. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert.

Our vision is that delivering superior collision repair service is about People First.

We Champion People.

• Meet or exceed location revenue goals and other KPIs:
  Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs.
• Labor assignment and production management:
  Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint.
• Teammate support:
  Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed.
• Monitor and attain production goals and standards:
  Ensure all repairs are in line with Crash Champions and I-CAR quality standards, all repairs are billed accurately, and back-of-shop PPE protocol is upheld for teammate safety.
• Complete shop payroll and staffing in a timely manner:
  Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing; manage staff PTO, vacation, or leave.
• Manage daily production flow:
  Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements.
• Write DRP-compliant estimates (as needed):
  Write complete estimates after full disassembly and damage discovery, update CE's estimates as needed, and lock final estimates.
• Team acquisition, coaching and development:
  Understand all teammate position requirements, interview and hire candidates based on skills and experience, and provide performance coaching and growth opportunities.

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
• Aptitude in decision-making and problem solving.
• Ability to lead and work collaboratively with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
• Proficient with Computers and other technology.
• Valid driver's license required.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to job-related knowledge, skills, experience, relevant certifications and qualifications. In addition to the compensation range listed, this role may also be eligible for performance-based bonuses. The compensation and benefits information is accurate as of the date of this posting.

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.