Master Technician

Summary

Responsible for identifying necessary vehicle service and performing the repair, service, and/or maintenance work.

This job has no direct supervisory responsibilities.

• Examines customer vehicles.
• Identifies necessary vehicle repairs and maintenance.
• Estimates cost of repairs.
• Performs vehicle repairs and maintenance.
• Documents services performed.
• Performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Requests necessary parts.
• Effectively utilizes available technologies to enhance customer experience.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

• Up to 3 years
• 3–5 years
• 5+ years

• Valid Driver’s License
• Designated a Master Technician by respective manufacturer (ASE Master if only required by manufacturer).
• State inspection/emissions license required by State.
• Completed manufacturer training including diagnostics, EV, diesel, specialty vehicles.
• Completed necessary manufacturer training to complete all warranty repairs on all model vehicles.

Ability to understand and follow instructions. Ability Iy to communicate effectively with customers and company personnel.

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Must be able to lift up to 50 pounds; talking, hearing, standing, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling.

Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be.ve exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Ability to read and comprehend instructions, correspondence, and memos; ability to effectively present information in one‑on‑one and small group situations to customers and other employees.

Ability to add, subtract, multiply, and divide.

Ability to apply common sense to carry out instructions; ability to deal with standardized situations; ability to understand and follows technical manuals.

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Being honest and transparent with people in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Hendrick’s tradition of winning is based on the idea of striving to be the best,…