Rooms Division Administrator - Hilton Midtown

Rooms Division Administrator

Job Number: HOT0

CDW2

New York Hilton Midtown, 1335 Avenue Of The Americas, New York, 10019

The New York Hilton Midtown is looking to welcome 3 Rooms Division Administrators to our housekeeping team! It's all about location in NYC and places you right in the heart of the action. At this 1,878-room property, you will be within walking distance of a multitude of famous attractions, including Central Park, Radio City Music Hall, MOMA, and Broadway. Stop by the theater and transportation desk for tips, tickets, and travel in and around the city.

The ideal candidate for this position will possess one year of previous customer service experience as well as two years of previous administrative experience. It would be an asset for this role to speak Spanish in addition to English.

Shift Pattern: 6:00 am – 3:00 pm, Monday through Friday

Pay Range: $30.00 - $33.00 per hour, final offer based on experience

• Go Hilton travel program: 100 nights of discounted travel.
• Access to your pay when you need it through Daily Pay.
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents.
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off.
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via Amazon Care.
• Mental health resources including free counselling through our Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• 401K plan and company match to help save for your retirement.

* This information is a highlight of the major benefits offered. Wages, retirement, and paid time off benefits are specific to your location and position.

As a Rooms Division Administrator, you would be responsible for taking primary responsibility for the scheduling of housekeeping staff, daily assignment of room attendants, and answering phones and dispatching in the housekeeping office. In addition, you will assist the Housekeeping Payroll Admin with payroll responsibilities. Specifically, you would be performing the following tasks to the highest standards:

• Complete room attendant schedules, along with other schedules as directed by management.
• Update staffing requirements with forecasted numbers and determine staffing requirements.
• Approve or deny team member requests for time off or make other adjustments to the schedule as appropriate.
• Utilize the OnQ Scheduler computer system.
• Complete the assignments of room attendants to floor sections to cover open rooms or otherwise assign room attendant duties.
• Answer the phone and emails in the housekeeping office and dispatch requests to managers, floor supervisors, and public space attendants as required.
• Must be able to answer the telephone and respond to customer/employee inquiries speaking clearly and pleasantly.
• Comprehend and speak English thoroughly, accurately record and deliver messages for any employee in the department in clear legible handwriting.
• Update time and attendance tracking documentation to properly record all team member absences and tardiness. Assist management in preparing documentation to address concerns.
• Assist with the processing of departmental payroll and complete all payroll tasks in the absence of the Housekeeping Payroll Administrator.

We look for demonstration of Hilton’s core Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the following key attributes:

• Quality
• Productivity
• Customer Focus