Workplace Experience Coordinator NY; Bachelor Degree

About the Role:

The Workplace Experience Coordinator role is at the forefront of delivering a positive, best‑in‑class office experience as a cultural ambassador, community advocate, and service leader.

As part of a “front‑of‑house” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee‑facing services.

This is a fully onsite Monday‑Friday.

Role 7:00 AM‑10:00 PM (Typically an 8.5 hour day scheduled within these hours of operation with flexibility required when early or after‑hours event support is needed).

• Enthusiastically greets employees and announces clients and visitors. Issues visitor passes. Receives and transfers incoming calls to appropriate parties.
• Provides coordination and support for delivery of workplace services like Reception, Switchboard Room Management, Mailroom Organization and package deliveries, A/V Support, Meeting and event management, Supplies restock on multiple floors, Supply ordering and inventory management, Meeting and events coordination, Equipment Care, etc.
• Maintains awareness of the workspace. Work closely with other vendors to maintain a safe and comfortable environment.
• Responds to customer requests and feedback with accurate and detailed information according to specific requests via email, Slack, and in‑person.
• Collects, sorts and distributes mail and packages from delivery locations to a central mail room as well as designated desk areas on‑site.
• Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
• Completes assigned project tasks using data analyzation to complete tasks or projects related to workplace organization based on client requirements.