Receptionist; Rock - Rockefeller Center

Reports To:

Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule:

25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM

Business

Hours:

Monday–Sunday, 7:00AM–12:00AM

Be the First Impression of an Iconic NYC Experience

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world‑class guest experience.

To support our peak season operations, we’re seeking professional and service‑oriented RECEPTIONISTS who bring poise, organization, and a welcoming presence to a fast‑paced environment.

As a Receptionist, you are the central point of connection for guests and team members alike — managing inquiries, maintaining a polished front‑of‑house presence, and ensuring each interaction reflects the high standards of our iconic destination.

This seasonal opportunity provides valuable experience within a premier NYC attraction, with potential consideration for future opportunities based on performance and business needs.

• Welcome guests warmly and professionally, capturing and managing guest information
• Respond to inquiries in person, by phone, and via email with courtesy and efficiency
• Maintain a polished, organized, and inviting reception area
• Support administrative tasks as needed
• Assist with onsite business center services, including office supply stocking, conference room setup, pantry inventory, light facilities or mail services

• 1+ year of administrative or office services experience
• A positive, professional attitude with a genuine passion for guest service
• Ability to lift/move up to 40 lbs. and perform physical tasks as required
• Confidence working both independently and as part of a team
• Comfort using or learning technology such as handheld scanners, Adobe, Microsoft Word, email, and workplace messaging platforms (Teams, Slack, Google)
• A polished appearance and strong communication skills

As a receptionist, you set the tone for the guest experience. Your professionalism, warmth, and attention to detail help ensure every visitor feels welcomed, supported, and excited from the very first interaction.

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

This posting is for an existing vacancy.

$18 - $18 USD

• Career Growth:
  An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:
  At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent:
  We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note:
  
  Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.

Our clients today are companies in sectors such as banking,…