Support Associate IV

Support Associate IV

Category: Administration

Main location: United States, New York, New York

Position : J

Employment Type: Full Time

Position

Description:

Under the direct supervision of the Contract Management Team, perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes.

Must be able to perform quality checks for standard fee information on individual applications. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required.

• Receive undeliverable Passports, request issued applications from QC, and research mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise
• Assist the Government Personnel with inquiries from Congress, Headquarters, White House, and other Government agencies
• Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD); provide research and preliminary recommendations concerning PFBD; maintain various PFBD data bases including PFBD CPC data base, PFBD SharePoint site
• Assist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures
• Operate various equipment for high speed scanning

Education / Experience:

• Bachelor’s Degree (or) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment
• Six (6) years of general office experience
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook

Other

Qualifications:

• Good hand-eye coordination
• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
• Capable of performing repetitive tasks while maintaining a high level of accuracy
• Ability to multi-task while paying attention to detail and accuracy
• Ability to work in one place and traverse the office on a continuing basis
• Ability to provide basic customer service

Desired qualifications/non-essential skills required:
Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Hourly Rate: $23.85/hour

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:

• Paid Time Off (PTO)
• Paid Federal Holidays
• Health & Welfare Benefits

• Communication (Oral/Written)
• Customer Service & Support
• Detail-oriented
• Microsoft Office

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Our work creates value, builds relationships, and provides opportunities to deepen skills and broaden horizons.

All CGi offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending on specific assignment and/or level of US government security clearance held.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S.…