Concierge Assistant

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation‑inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom‑line impact. To succeed, organizations must blend digital and human capabilities.

Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‑edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

The Concierge Assistant role is an exciting opportunity for a hospitality‑minded professional to serve as the face of BCG’s Brooklyn office. As the first point of contact for clients, visitors, and staff, this highly visible position sets the tone for the overall office experience. Under the supervision of the Office Experience and Events Manager, you’ll play a key role in creating a warm, professional, and seamless environment by supporting day‑to‑day operations and delivering thoughtful, high‑touch service that reflects BCG’s culture and values.

Key responsibilities include:

• Greet and assist employees, clients, and visitors, ensuring a seamless and welcoming experience
• Assisting employees and visitors in navigating the space and booking offices/workstations; escorting visitors as needed
• Maintain the office meeting and events calendar, liaising between team members and key stakeholders/requestors
• Handling guests’ individual needs during their visit, including office assignments and other administrative requests
• Monitoring the concierge inbox regularly and processing requests for guest space, conference room reservations, and visitor access
• Triaging meeting support requests (e.g., catering, IT) and ensuring details are communicated and executed accurately
• Assisting with basic IT requests (e.g., guest Wi‑Fi login details)
• Communicating regularly with team members to support projects, manage office space, and assist with internal events; providing backup coverage as necessary
• Printing employee access badges and liaising with building security to ensure seamless entry and audit compliance with BCG security protocols
• Maintaining the visitor guide and providing information to visitors upon arrival
• Arranging car services and validating parking upon request
• Supporting office‑wide communications
• Supporting catering coordination including researching vendors, placing orders, and setting up/breaking down food and beverages for meetings, events, and office lunches
• Supporting functional teams with large‑scale meetings or events, including room management
• Providing on‑site support during key meetings and internal events
• Maintaining general cleanliness of the reception and pantry areas
• Assisting with general office projects (e.g., printing and binding) as needed

• Creating a welcoming, professional environment and delivering exceptional service with a hospitality mindset
• Exercising sound judgment and professionalism, especially when navigating unexpected requests or last‑minute changes
• Communicating effectively - both written and verbal - with warmth, clarity, and confidence
• Managing multiple priorities with strong organizational and time‑management skills
• Maintaining meticulous attention to detail and accuracy in a fast‑paced setting
• Collaborating seamlessly with team members and building strong relationships across all levels
• Taking initiative, anticipating needs, and proactively identifying opportunities to enhance the office experience
• Handling sensitive information with a high degree of integrity, discretion, and confidentiality
• Adapting easily to changing priorities and demonstrating flexibility and composure under pressure
• Representing BCG’s values through a positive, professional demeanor and a client‑first…