Office Experience Coordinator

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

New York, NY (Onsite)

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence.

Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal.

NYC

Note:

This position is not eligible for Immigration Sponsorship at this time.

This is not your average office coordinator, admin, or receptionist role. This role is highly visible to our executive team. The Office Experience Coordinator (OEC) will act as the face of the New York Office and help elevate the office and employee experience for a fast-growing, global AI company. The OEC is a critical operations partner who helps the office function smoothly while centering people, safety, and the employee experience in everything they do.

• Manage and maintain daily office operations across kitchen, common areas, conference rooms, and vendor access
• Serve as primary liaison to WTC management, vendors (cleaning, catering, delivery), and building services
• Track and respond to maintenance, HVAC, or building access issues swiftly

• Greet guests, maintain ‘front desk’ readiness, and uphold a best‑in‑class visitor experience
• Answer phones and ensure seamless communication flow

• Coordinate weekly staff lunches (3x/week), special celebrations, and department events
• Liaise with Marketing and HC to execute internal activations and experiences
• Track dietary needs, vendor orders, and event budgets

• Own inventory and restocking of snacks, beverages, stationery, and pantry items
• Oversee incoming/outgoing mail, including international shipments
• Support HC with compliance postings and physical document routing

• Serve as office safety warden and lead closure communications when needed
• Maintain emergency protocol documentation and floor warden coordination

• Maintain NYO spend tracker and coordinate with Finance on recurring vendor costs
• Process and reconcile operational invoices as needed

• Coordinate onboarding setup (desk prep, badge activation, laptop handoff) in partnership with IT and HC
• Ensure first‑day and ongoing employee experience reflects company values
• Create weekly office newsletter

• 3+ years in office operations, admin, hospitality, or facilities coordination role
• Experience managing vendors, budgets, and multi‑departmental needs
• Exceptional organizational and communication skills
• Proficiency in MS Office, Teams, and basic spreadsheet tracking
• Ability to lift/carry items and be physically present onsite 5 days a week (8am‑4pm EST)
• Calm under pressure, solution‑focused, and people‑first mindset
• Take ownership, solution‑oriented mindset

• Event planning or experience coordination background
• Experience working in a fast‑paced, scaling company
• CPR/First Aid or Safety Training certified
• Licensed Notary

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is:
Up to $80,000
. In addition, you may be eligible for a discretionary bonus for the current performance period.

As a full‑time employee of the company or as an…