Receptionist, Administrative​/Clerical

SPS Global seeks a professional and service-driven Receptionist to support on-site client operations in New York, NY. This role serves as the first point of contact for employees, clients, and visitors, delivering a seamless and welcoming workplace experience while maintaining operational efficiency and professionalism.

The Receptionist provides exceptional service by greeting and assisting visitors, answering inbound calls, and ensuring a professional front‑desk presence at all times. This role maintains accurate visitor records, supports administrative tasks, and assists with light facilities, hospitality, and mail operations as needed. As part of a collaborative office services team, the Receptionist may be cross‑trained in additional service areas including mail services, hospitality support, and general office operations to provide a top‑tier client experience.

Working Days &

Hours:

Thursdays to Mondays | 2:00 PM – 11:00 PM

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

• Provide 5‑star customer service to employees, clients, and visitors
• Greet and register visitors; ensure NDA completion and issue temporary or replacement badges
• Maintain accurate visitor logs and ensure all loaned badges are returned
• Answer and route incoming calls professionally and efficiently, handling confidential matters with discretion
• Notify employees of deliveries or coordinate with the Mail Room for receipt

• Provide light administrative assistance including scheduling meetings and coordinating catering
• Maintain updated phone lists and train backup personnel on front‑desk procedures
• Support clerical tasks as needed
• Proactively assist other office service functions during downtime

• Maintain clean and organized reception, meeting rooms, pantry, and service areas
• Replenish supplies in conference rooms, kitchen, and barista areas
• Assist with setting up and breaking down conference rooms for meetings or events
• Monitor and order office and pantry supplies
• Assist with copy/print services and ensure equipment is functioning properly

• Cross‑trained to assist with mail services, including sorting and distributing mail
• Receive and track packages as needed

• High School Diploma or equivalent
• 1–3 years of experience in reception, administrative, or customer service roles
• Proficiency in Microsoft Office and standard office systems (multi‑line phones, copiers, scanners)
• Strong written and verbal English communication skills
• Ability to multi‑task and manage priorities while maintaining professionalism
• Strong organizational skills and attention to detail
• Ability to maintain discretion and confidentiality

• Experience working in a corporate or professional services environment
• Exceptional customer service orientation
• Professional appearance and demeanor
• Adaptability and problem‑solving ability
• Team‑oriented, dependable, and proactive
• Integrity in handling confidential information

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 40 lbs.; wheeled carts may hold up to 60 lbs.
• Manual dexterity for operating office equipment

Travel: None or negligible

• Career Growth:
  Opportunities to expand your skills across office services functions and grow within SPS.
• Learning & Development: A culture that supports continuous learning and professional growth.
• Employee Recognition Programs across all levels.
• Benefit Offerings:
  Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, and Paid Time Off.
• Note:
  
  Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Pay Range: $17 – $18 USD

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Applicants are prohibited from using real‑time AI tools, prompts, scripts, or real‑time assistance during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.