Onboarding Coordinator Bilingual; Spanish

Onboarding Coordinator – Bilingual (Spanish)

Bronx, NY

This is a full‑time, in‑person position based out of our Bronx location.

Pay: $18.00–$23.00 per hour

With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

At Personal‑Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well‑being and support your career growth.

They include:

• Employee Recognition Programs:
  We acknowledge and celebrate your contributions.
• Comprehensive
  
  Health Benefits:
  
  Medical, Dental, Vision, Accident, and Long‑Term Disability Coverage.
• Generous Paid Time Off:
  Paid time off to recharge and return refreshed.
• Retirement Benefits: 401(k) plan.
• Life Insurance:
  Company‑paid life insurance.
• Mileage Reimbursement for business travel.
• Opportunities for Professional Growth and Development.
• Employee Assistance Program.
• Perks Program:
  Exclusive deals and offers on products, services, and experiences.

The Onboarding Coordinator is responsible for the registration and onboarding of Home Health Aides and Personal Care Aides. The coordinator assists the aides with their application, document collection, and referral to our training program where applicable.

• Register and onboard all employment applications and collect necessary documents.
• Interview prospective applicants and review their qualifications.
• Assist applicants in completing the entire onboarding process in person, via phone, email, and text.
• Maintain thorough communication and detailed notes throughout the onboarding process.
• Verify compliance‑related items such as certificates and references.
• Ensure all required onboarding documentation is properly uploaded into the system.
• Schedule and populate all training and orientation classes.
• Work closely with team members and other departments to ensure a seamless onboarding process.
• Track recruitment metrics and provide regular reports to management.
• Adhere to the organization’s documentation and care procedures and standards of personal and professional conduct.
• Perform other tasks as assigned or requested.

• Exceptional customer service and professional demeanor.
• Excellent communication skills, including active listening.
• Excellent attention to detail.
• Ability to handle a large volume of calls and prioritize follow‑up.
• Strong organizational and time‑management skills.
• Excellent interpersonal skills.
• Solid problem‑solving and critical thinking skills.
• Ability to always maintain confidentiality and discretion.
• Ability to work independently and as part of a team.
• Ability to see a task through to completion.
• Ability to learn new software.

• At least 18 years of age.
• High school diploma or GED.
• Understanding of the home‑health care field a plus.
• Prior experience in a call‑center environment a plus.
• Bilingual in Spanish preferred.

• Office environment.
• Ability to perceive and follow written instructions accurately.
• Clear oral communication skills over the phone.
• Documentation ability on software portal.
• Ability to move about inside the office to access file cabinets and office machinery.
• Ability to remain sedentary for prolonged periods.
• Ability to lift up to 25 pounds at times.

Job Type: Full‑time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close‑knit family dedicated to supporting each other’s success and well‑being. Apply now and join us in making a positive impact on the communities we serve.