University Enrollment Projects Specialist, Office of University Registrar

Overview

University Enrollment Projects Specialist, Office of University Registrar

POSITION DETAILS

The City University of New York (CUNY) is the nation’s largest urban public university system, comprising 26 campuses across New York City’s five boroughs, including senior colleges, community colleges, an undergraduate honors college, and graduate and professional schools. CUNY’s historic mission—to provide a first-rate public education to all students regardless of means or background—continues to guide its work today.

The Office of the University Registrar (OUR), within the Office of Academic Affairs (OAA) at CUNY Central Office, ensures academic integrity by communicating institutional policies and serving as a key resource for the CUNY community. OUR supports the consistency, accuracy, and integrity of student academic records and enrollment-related processes across CUNY’s colleges and schools. In doing so, the office helps ensure that students receive consistent, high-quality services aligned with the University’s commitment to maximizing student success.

Additionally, OUR works closely with campus registrar offices and central administrative units to support policy implementation, system operations, and student services that advance University priorities and student success initiatives. OUR fosters an inclusive and collaborative environment that supports students, alumni, faculty, administrators, staff, and the broader community in furthering the educational mission of the University.

Reporting to the Deputy University Registrar, the University Enrollment Projects Specialist supports university-wide enrollment and student records initiatives through administrative, technical, and project-based support activities. The University Enrollment Projects Specialist serves as a primary liaison between the University Registrar and the college registrar offices, and is responsible for the handling campus inquiries, system-related requests, operational support, and escalating issues to appropriate teams and/or leadership, as needed.

The Projects Specialist's focus will be with system operations, documentation, communications, reporting, and campus-facing support related to registration, academic records, and enrollment services.

In addition to the job summary above and CUNY Title Overview below, other key duties include, but will not be limited to the following:

• Participate in and support university-wide enrollment and registrar initiatives by supporting project oversight activities, including documentation, communications, task tracking, and ensuring completion of deliverables.

• Serve as a primary point-of-contact for user security access requests related to registration and student records systems, including processing requests, maintaining access records, and collaborate with Computing and Information Services (CIS) and campus designated Access Security Liaisons (ASLs) in accordance with established procedures.

• Monitor, track, and follow-up on system access, technical, and operational issues impacting enrollment and student records functions, escalating matters as appropriate.

• Administer daily operations and system activities related to student records and enrollment platforms, including People Soft-based CUNYfirst Campus Solutions, Schedule Builder, Coursedog, EAB Navigate, Degree Works, National Student Clearinghouse reporting, and related systems.

• Assist with system configuration, testing, updates, data review, validation, and reconciliation activities under the guidance of senior staff and functional leads.

• Serve as a campus-facing resource for registrar offices by responding to inquiries, disseminating guidance, and supporting preparation for course scheduling, registration, and enrollment activities.

• Research and assist with the resolution of CUNYfirst system related issues; provide end-user guidance and trainings, as needed.

• Provide comprehensive administrative, operational, and HR support for OUR and the University Executive Registrar, including issue intake, tracking, follow-up, resolution, and communications; manage departmental HR functions such as timesheets, scheduling,…