Floor Ambassador

Overview

Maintain an extensive floor presence while acting as the point of contact providing high level hospitality and customer services to our client, client guests and vendors, greeting customers and visitors with a high degree or professionalism and courtesy. To also provide an integrated VIP experience—providing a unique mix of guest services, office services and an elevated workplace experience—focused on driving results.

• Service Excellence:
  Office space is dynamic, and each floor occupant has unique needs. Ensure everyone has what they need.
• Own the floor—everything should be working well – if not, report to appropriate operations teams (facilities, maintenance, security, IT, etc.), and follow up to see that it is addressed.
• Ensure legal and business professionals have appropriate space, connectivity, and supplies to do their work.
• Ensure all systems are working effectively (printer network, cooling and heating, lights etc.).
• Manage all service requests (imaging, car service, mailing, printing, etc.) with closed loop approach.
• Ensure all visitors are greeted and provided with office services information and key general office information (where to print, office map, etc.).
• Anticipate needs and proactively seek opportunities to elevate the end-user experience.

• Utilize Canon devices, office center tools, workstations, and applications to complete service requests.
• Operate the advanced features of the print properties menu for Adobe Acrobat, Excel, Outlook, and Microsoft Word (hole punching, collating documents, etc.).
• Complete jobs to individual preference and ensure individual preferences are shared and updated regularly for continuity.
• Answer E-mails and phone calls with the proper professionalism and etiquette that represents CBPS appropriately and encourages future interactions.
• Operate PS Ship in Outlook, to create domestic and foreign Fed Ex labels as well as create hyperlinks for sharing tracking numbers, pertinent info, etc.
• Create white labels for shipping and creating envelopes of various sizes with both sender and return addresses placed properly.
• Exercise time management, answering emails promptly and completing tasks within an appropriate time based on the workload.
• Bind documents in all the methods used at the office service center (Floor Ambassadors should have knowledge of how to bind, laminate or cut with the various methods for all requests).
• Manage the supply demand for your assigned floor: major supplies, restock cadence, specialty supplies needed and who needs them.
• Solve minor issues with hardware (paper jams and cleaning).
• Adequately input all requests/task completions in accountability software.

Support assigned floor as needed. Provide operational expertise and consultation – best practices to prepare for the event, where to route requests during the event, supplies needed, etc.

To provide an exceptional VIP workplace service experience for legal and business professionals,

• Manages a high volume of work with efficiency
  :
  Utilizes office tools to create or manage a system for tracking accountability for all service requests. Juggle competing demands by prioritizing or delegating to available team members.
• Entrepreneurial and resourceful
  :
  Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn’t afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.
• Attention to detail
  :
  Notices and fixes errors that others might overlook. Acknowledges mistakes and turns them into learning opportunities.
• Strong sense of ownership and resilience
  :
  Plans and finds alternative paths, when needed, to get to the finish line. Never sacrifices quality of their product.
• Dependability and approachability
  :
  Comes across as genuinely considerate of clients’ needs to succeed. Builds authentic professional relationships and seeks out opportunities to deliver exceptional service.

Ensures total customer satisfaction through understanding of customer expectations, proactive problem…