Administrative Underwriter Assistant- Community Associations

Distinguished Programs is a leading national insurance provider offering specialized programs to brokers and agents across Real Estate, Community Associations, Hospitality, Fine Art/Collectibles, Restaurants, Inland Marine, Executive Lines, and Construction. With a national network of 4,000 agencies, we are committed to growth by helping our customers expand their businesses.

• Serve as the first point of contact for phone calls and emails from brokers, providing customer service and triaging inquiries.
• Process endorsements, cancellations, and declinations, and assist Underwriters with policy responses.
• Coordinate and track ongoing service requests from brokers, including policy information, certificates of insurance, and other data.
• Bind insurance policies in appropriate systems and issue binders/invoices to brokers.
• Provide administrative assistance to team members, maintain diligent record keeping of inbound inquiries, and perform data entry as needed.
• Offer backup support to team members on an as‑needed basis.
• Handle other duties as assigned.

• Bachelor’s degree or equivalent combination of education and experience.
• Professional customer service experience in an office or call center environment.
• Aptitude for computer‑based work with advanced technical skills in Distinguished’s software applications and Office 365.
• Detail oriented with strong organizational and time‑management skills.
• Excellent verbal and written communication skills, including phone skills.
• Good judgment, common sense, and decision‑making abilities.
• Creative problem‑solving and anticipation of requirements.
• Ability to build working relationships with internal and external customers and high‑level interpersonal skills with retail insurance brokers and co‑workers.
• Capacity to work under pressure, meet deadlines, and adapt to change.
• NY Property and Casualty insurance license (12 months preparation time permitted).

This hybrid role reports to the NYC Midtown Manhattan office with flexible work‑from‑home options available.

• $50,000 base salary plus yearly cash bonus.
• Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day).
• Great healthcare coverage:
  Medical, Vision, and Dental.
• 401(k) with 4% company match (100% vested immediately).
• Life, disability, and supplemental insurance.
• Growth and development opportunities.
• Wellness benefits:
  Employee Assistance Program, Telemedicine, Peloton App digital membership for 1 year (or 4‑month waiver if you have Peloton equipment).
• Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental leave (primary or secondary caregiver), commuter account, and a sabbatical every 7 years.

Our Core Values our business. At Distinguished Programs you will achieve goals focused on the best interest of our customers.
INTEGRITY plays a crucial role in the way we do business.
INNOVATION enables us to remain an industry trendsetter. You will collaborate with leaders, build RELATIONSHIPS with colleagues, carriers, and customers, and achieve success together. Acceptance and appreciation for diversity and inclusion are at our core.

Distinguished Programs, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

All your information will be kept confidential according to EEO guidelines.