Receptionist, Administrative​/Clerical

Job Title:
Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Continuously offers the highest level of service to all corporate employees and their visitors. Maintains a professional image of the company by providing prompt, courteous, and efficient service. As an effort to be a cross-trained team player, the receptionist may be called upon to assist in other SPS service areas such as, but not limited to, mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.

Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Role & Responsibilities

• Guest Experience — Register guests with building security; provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of; handles all guests with the highest level of hospitality and professionalism; delivers world-class experiences that will leave a lasting, positive first impression
• Hospitality – Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
• Meeting management — Ensure schedule conflicts are resolved in a timely fashion; troubleshoot and execute problem-solving techniques; coordinate and serve as a partner to the Administrative Assistants to ensure all guests and meetings are handled professionally and according to specific instructions
• Meeting support — Coordinate meeting catering, assist with employee lunch orders, set up china and flatware, and other in-room services; ensure AV is appropriately working; ensure rooms are stocked with supplies; fully organize rooms/chairs before and after meetings
• Facilities – Report maintenance needs for resolution and assist with coordination of work, as needed; escalate maintenance emergencies; follow through to ensure prioritization and resolution; address any pantry needs with on-site pantry attendant; address any cleaning needs/support with the on-site day matron
• Administrative — Promptly and professionally answer the main company line and ensure calls and messages are directed appropriately; assist with reporting and other projects/tasks as assigned
• Cross-train floater coverage for backup support

Qualifications

• Bachelor’s degree
• 2 years professional experience, preferably in a mid to large-sized organization
• Proven track record of providing stellar support, strong sense of customer service
• Highly professional and positive presence and demeanor
• Dependable and punctual
• Microsoft Office Applications
• Schedule flexibility
• Ability to exercise discretion and independent judgement
• Attention to detail and accuracy
• Maintain composure under pressure
• Maintain confidentiality related to business matters
• Demonstrates ability to connect, collaborate and communicate effectively
• Performance mindset — both “do” job and “improve” job

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Travel: None or Negligible

Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use Of Artificial Intelligence (AI) No AI or automated…