Summer Program Assistant- Queens; Jamaica

The Program Assistant position is a key on-site support role in our summer program at Brook Hill. Blending administration, logistics, and customer service, the Program Assistant helps keep things running smoothly to provide a well-run, welcoming, and attentive experience for our students and chaperones.

The summer team member we’re searching for might be you! Are you…

• Equally as comfortable with spreadsheets and administrative tasks as you are engaging face-to-face with students, chaperones, and staff members?
• A natural relationship-builder who can acknowledge concerns and deescalate issues with care?
• Highly detail-oriented and organized with the ability to manage multiple competing priorities?
• An initiative-taker who is able to be calm, collected, and flexible when things don’t go as planned?
• A quick learner who is able to jump in and help wherever the program needs them?
• Looking for a full-time position that does not require on-campus housing?

If this sounds like you, we think you would enjoy and succeed in the Program Assistant role!

This is an hourly, full-time, and in-person position. The Program Assistant is responsible for providing administrative and logistical support to the management team, fielding and appropriately addressing inquiries from students and chaperones, and supporting on-campus operations and tasks such as group check-ins and check-outs. The Program Assistant works under the supervision of the Center Director.
This is a full-time position and is not eligible for on-campus housing. Meals may be covered during working hours.

At The Brook Hill Alliance (formerly PLUS), we operate a variety of international education programs including Brook Hill Study Tours, our English language study and travel program for international high school students across North America. Our students have the opportunity to take English classes and explore the surrounding regions while staying at North American colleges and universities. At Brook Hill, we are dedicated to creating vibrant, inclusive, and safe opportunities for students to grow academically, culturally, and personally.

• The employment period is generally 6-8 weeks during the summer (mid-June to mid-August), depending on the needs of the campus. In the application, there is space to indicate and explain your availability during the summer months.
• The exact schedule and hours per week vary depending on the needs of the program, but will typically entail mornings and afternoons Monday through Saturday. Some evening work is likely, and occasional work may be available on Sundays.
• Peak hours can be expected when enrollment is highest, usually the last two weeks of July.
• Approximately 15 hours of online training must be completed/attended before arrival to the program site.

• Travel is not typically required for this role, but if necessary, all work-related travel during shifts will be provided and covered by Brook Hill.
• Travel to and from campus as part of your commute is not compensated. Costs related to parking may not be included, but complimentary parking permits may be available.

Pay scale is determined by campus location and program size. The pay scale for this position is: $17-$22per hour.

• Standard Expectations
  • You will be responsible for understanding, adhering to, and enforcing all Brook Hill/campus policies and procedures, with tasks including but not limited to:
  • Interacting with groups of international high school students and their group leaders in a professional, enthusiastic, and customer service-oriented manner
  • Ensuring the safety of all participants and practicing appropriate emergency preparedness and response under Brook Hill protocols
  • Communicating Brook Hill policies and procedures to participants with clarity, empathy, and respect
  • Acting with discretion regarding participants’ sensitive or personal information, incidents, and concerns
  • Assisting in duties other than the aforementioned and the following, as assigned and as they arise