Senior Communications Specialist

Overview

Join our team - and take the next step in achieving a fulfilling career!

What We Do:

At Card Works, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are:

Card Works, Inc. is a diversified consumer finance service provider and parent company of Card Works Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. Card Works Servicing, LLC provides end-to-end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offer backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank with three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

This challenging role will support the Communications team in executing both internal and external communication initiatives, while monitoring/tracking and reporting analytics on communications campaigns, coordinating events, and ensuring all administrative tasks are completed. This role is ideal for a detail-oriented, proactive, creative, and analytical-thinking individual looking for a unique opportunity to develop expertise across multiple disciplines, while building key stakeholder/client relationships and advancing their corporate communications career.

• Assist in drafting, editing, and distributing a variety of different content to support internal communications efforts across various channels and platforms (email, intranet, Teams).
• Help manage intranet updates, including posting content, uploading resources and refreshing pages.
• Support employee engagement initiatives, including recognition programs and culture campaigns.
• Create and maintain internal email templates and graphic assets (Polite Mail, Canva, Adobe Suite).
• Build and administer various internal intake forms including RSVPs, surveys, and request forms (MS Forms, Lists, and other apps).
• Assist with monitoring, collecting and organizing engagement metrics for communications reporting.
• Support maintenance of distribution lists, helping ensure employees are properly segmented for targeted messaging.

• Support earned and paid media coverage by leveraging platforms like Qwoted to secure earned media coverage and recommending the cost ROI of paid media opportunities across Card Works and company’s wholly-owned subsidiaries.
• Assist with award submissions and conference opportunities, create and maintain calendar for both, identifying the appropriate partners and participates across the organization to help execute.
• Monitor media channels and generate insightful coverage reports.
• Assist with outreach to media outlets, podcasts, influencers, and building strategic partnerships to grow brand awareness and paid and earned media placements.

• Provide logistical support for corporate events such as town halls, appreciation days, and in-office celebrations.
• Support Events Manager coordinate venue bookings, catering, support and volunteer staff, vendors, and technology setup for virtual, hybrid, and in-person events.
• Assist in creating and distributing event communications (invites, agendas, follow-up summaries).

• Maintain content calendars, project trackers, and monitor deliverables for internal and external communications projects and initiatives.
• Manage team calendars, schedule meetings with key stakeholders, and prepare agendas.
• Onboard new vendors and maintain existing vendor relationships and records.
• Track invoices and process expense reports as needed.
• Organize and maintain communication assets, templates, and archives.

• Bachelor’s degree and four (4) to five (5) plus years of experience in Communications, Public Relations,…