Office & Client Services Supervisor

Office and Client Services Supervisor – Brown Rudnick LLP

Job Title: Office and Client Services Supervisor

Department: Administration & Office Services

Office: New York

Report To: Senior Manager of Administrative Services

Job Level: M1, Supervisor

Status: Exempt

We strive to be enterprising, respectful, inclusive, insightful, and tenacious in every aspect of our business, including our interactions with clients, colleagues, and the communities where we have a presence. We rely on these core values to serve clients in key practice areas and industries – the pillars of Brown Rudnick: crisis management, global litigation, life sciences, technology, and brand and reputation management.

The Office Services Supervisor will ensure the smooth operation of office support functions, including mailroom services, facilities management, and administrative support. The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a commitment to providing exceptional service. This role requires someone who can effectively manage a team, prioritize tasks, and maintain a high standard of efficiency and professionalism.

Salary range based on experience level and location is estimated to be in the range of $90,.

• Interact daily with Senior Manager of Administrative Services and regularly with Director of US Office Operations to keep them fully informed of both the condition of the office and any outstanding operational issues.
• Coordinate with property management and cleaning contractors to resolve any facility related issues.
• Oversee Office and Client Services team members and delegate/coordinate tasks to ensure efficient operation.
• This is a working manager role and requires a “hands‑on” management approach - both providing direction to the Office and Client Services team and participating in the tasks being performed as necessary.
• Collaborate with Marketing department to provide Office and Client Services onsite support of business development events.
• Maintain a clean and organized mailroom to ensure that everything is clearly labeled and easily located.
• Perform daily visual inspections of the office to maintain a high standard of professional appearance and ensure that conference rooms and visitor offices are clean, presentable, and ready for use.
• Understand the operation of all office equipment and assume responsibility for preventative maintenance; contact all vendors as needed.
• Maintain all logs and reporting documentation to ensure that equipment is well maintained to prevent interruption of services.
• Supervise processing and delivery of incoming and outgoing mail, overnight courier packages, and deliveries.
• Fulfill print/copy/imaging projects, mail/courier transactions, supply order requests, and occasional reception back up including working in LIBRIS and hospitality set ups.
• Schedule any maintenance or repair on copiers, fax machines, or postage mailing system.
• Ensure that the Office and Client Services Department, supply rooms, copy areas, reception area, and conference rooms are clean, neatly maintained, and properly stocked.
• Oversee/coordinate all conference room activities and functions to ensure that arrangements are complete, and that any breakdowns, connections, or setups occur in a timely manner.
• Order office supplies and process monthly credit card reconciliation.
• Coordinate coverage for hospitality, mailroom, reception functions as needed.
• Coordinate transfer of files for incoming attorneys and remove and move furniture/boxes as necessary.
• Willingness and ability to be flexible to work outside of regular business hours as needed.
• Continue the professional development of the Office and Client Services team.
• Ensure that the Firm is getting the best value for products and services.
• Feel comfortable embracing a leadership role.
• Interact with the team and internal clients in a professional and courteous manner.
• Be proactive in highlighting areas of improvement by bringing your past experiences to bear.

• 5+ years of experience within office operations, 2+ years of prior supervisory experience; ideally in a Professional Services or Legal environment.
• Excellent…