Medical Receptionist; Temporary

Title: Office Specialist (Temporary)

Salary: $18.75 per hour

Supervisor: Office Manager

Status: FT or PT, Non-Exempt, Minimum 24 hours per week

Location: Eastern Dutchess Behavioral Health Center, 7 Market St. Dover Plains, NY 12522

Note: Temporary position with an anticipated start date in mid‑to‑late April 2026 and an expected duration of 12‑24 weeks. While the role is temporary, there may be potential for continued employment based on agency needs and performance.

Schedule: Varies based on center coverage needs. Office Specialists may be required to provide coverage in other centers as needed. Our centers are in Dutchess and Ulster Counties.

• Provides clerical support to an outpatient behavioral health center performing medical receptionist and scheduling coordination functions.
• Greets clients/visitors, schedules appointments in‑person and via Zoom, makes reminder calls, collects copays and service fees, answers and routes calls, and keeps documentation organized.
• Performs routine clerical services such as filing, photocopying, faxing, maintaining office supplies, sorting and distributing mail, and other similar activities.
• Other duties as assigned.

• Graduation from high school or possession of a high‑school equivalency diploma.
• One (1) year of full‑time clerical work experience, or completion of a clerical training program which included an internship.

• Primary role is scheduling, including checking clients in and out.
• Make reminder phone calls for next‑day appointments.
• Perform skilled keyboarding and accurate data entry in a fully integrated electronic medical record system; perform reception work, including providing routine information concerning clinic procedures and services, collecting fees, referring callers to appropriate staff, and taking detailed messages.
• Accurately record daily fee collection including service fees, copays, deductibles, and invoice payments.
• Review records and documents for completeness, compliance with standards, and accuracy.
• Scan and file materials in the record system in accordance with guidelines.
• Maintain records of time and benefit usage, employee certification and training; provide coverage within and at other clinics within the agency as requested.
• Adhere to prescribed privacy practices and HIPAA regulations to protect the security of clients and their medical records and ensure confidentiality is maintained.
• Support Full‑Time Office Specialists to ensure completeness of daily tasks.
• Other duties as assigned.

• Knowledge of grammar, spelling, punctuation, and required formats necessary to recognize and correct such errors in correspondence, records, and reports.
• Knowledge of software packages for word processing to produce a variety of information and for database management to track information.
• Knowledge of office practices necessary for interacting with staff and the public, processing workflow, and filing and retrieving information.
• Knowledge of arithmetic to verify calculations and report on work activities.
• Skill in operating office automation equipment sufficient to produce work accurately and efficiently.
• Ability to learn and work within procedures and guidelines.
• Ability to provide basic information and direction to clients, the public, and others.
• Ability to collect and record fees.
• Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff; inform the Clinic Director of relevant clinical and administrative issues; consult appropriately; actively support program goals and system improvements/changes.

• Personal characteristics necessary to perform the duties of the position.
• Physical condition commensurate with the demands of the position.

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in the first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time…