Client Center Senior Planner

Rapport

Salary: $80,000 – $85,000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference centre management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The Client Center Senior Planner is responsible for the full‑service planning and execution of high‑profile and complex meetings in the Client Center. This role interacts daily with VIP clients and the executive suite and is highly client‑focused, requiring refined communication skills, a white‑glove service approach, and exceptional organisational and problem‑solving abilities.

All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.

• Deliver a high‑touch, luxury hospitality client experience
• Serve as the single point of contact for planning and execution of high‑profile meetings and conferences, including catering, audiovisual, set‑up, facilities, and materials
• Send meeting confirmations through the reservations system to verify all event details
• Identify and resolve room booking conflicts in collaboration with the reservations team
• Proactively schedule planning meetings, walkthroughs, and follow‑ups with meeting hosts
• Coordinate audiovisual, food and beverage, room set‑ups, signage, materials, and special requests
• Obtain appropriate approvals and billing information for all event‑related expenses
• Manage event budgets accurately and efficiently
• Communicate effectively with internal stakeholders throughout the planning and execution phases
• Assist with bookings and event documentation within the reservations system
• Create and distribute work orders to clients and vendor partners
• Provide utilisation and Client Center reports as requested
• Support Planners and Reservations Specialists with simple meeting requests as needed
• Produce detailed and accurate floor plans, event resumes, and BEOs
• Lead daily and weekly planning meetings to review upcoming events and logistics
• Lead pre‑conference meetings to ensure seamless execution
• Lead post‑conference debriefs to gather feedback and drive continuous improvement
• Troubleshoot guest and team member issues, including meeting conflicts
• Conduct room checks prior to meetings to ensure set‑ups align with reservations
• Maintain strong client and vendor relationships through professional communication
• Demonstrate comprehensive knowledge of Client Center standard operating procedures
• Respond positively to changing priorities
• Maintain flexible availability including evenings and weekends

• Expert understanding of luxury hospitality and service excellence
• Strong organisational and prioritisation skills
• High attention to detail and policy recall
• Advanced meeting and event planning skills
• Positive, adaptable attitude during change
• Strategic, solution‑oriented problem‑solving ability
• Excellent written and verbal communication skills
• Creative event development as a Client Center subject‑matter expert
• Strong computer and reservations system proficiency
• Ability to remain calm in fast‑paced, high‑demands environments
• Dependable, ethical, and committed to confidentiality
• Collaborative team leader with professional demeanour

• Minimum of 5 years of complex event or meeting planning experience, preferably in a financial services, executive, corporate, or…