Support Associate III

Overview

Position: Support Associate III

Category: Administration

Main location: United States, New York, New York

Position : J

Employment Type: Full Time

Position

Description:

CGI Federal is looking for experienced Support Associates to support the New York Passport Agency. The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.

This position is located in Albany, NY and will perform work at client sites in New York, NY.

• Operate various equipment for high-speed scanning, mail out, and metering of mail.
• Prepare and mail envelopes with correct passport and corresponding supporting documents.
• Box and archive files for storage purposes.
• Interface with passport applicants at Agency/Center Information and Will-Call counters.
• At the Information Station, ensure appointment is scheduled.
• Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication.
• Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
• Prior to distributing to applicants, print and review passport books for accuracy and quality.
• Process refund/reimbursement requests.
• Generate a credit card payment from the applicant and distribute completed batches to the Cashier’s Office. Verify all completed transactions and run designated reports.
• Assist with Acceptance Agent training: prepare training materials, conduct “meet-and-greets,” set up training sessions, conduct office tours, etc.
• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
• Contact applicants to request necessary documents.
• Resolve undeliverable mail items by contacting the customer and documenting all actions taken in a SharePoint application.
• Generate correspondence to resolve application discrepancies per guidance from DOS Passport Specialists, including Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.

• Bachelor’s Degree
• Four years of general office experience performing clerical steps in a prescribed or varied sequence (coding and filing documents, simple posting to accounts, opening mail, processing mail with metering machines, posting charges)
• Three years of experience using a variety of office software, specifically Microsoft Office
• High accuracy and attention to detail
• Ability to work in one place and traverse the office on a continuing basis
• Must maintain constant awareness of internal and external security
• Ability to successfully complete the CGI Background Investigation (criminal, education and employment checks; credit and/or driving records check if required by contract)
• U.S. citizenship and ability to obtain MRPT clearance as required by government contract requirements
• Selected candidates must be able to frequently lift and carry up to 45 lbs and may be required to stand/walk for long periods
• Hourly Rate: $22.72/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to skill level, relevant experience, training, and licensure/certifications. Compensation decisions are dependent on the facts and circumstances of each case.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas and broaden your horizons.

You’ll be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for…