Customer Service Representative

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This range is provided by Confidential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $35.00/hr

We are seeking a detail-oriented and customer-focused Transportation Call Center Administrator to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.

Key Responsibilities:

• Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.
• Review and close out incident reports using the Service Now (SNOW) system.
• Monitor bus locations via GPS to ensure routing efficiency and timely service.
• Collaborate with school staff, parents, and vendors to resolve transportation issues.
• Assist in planning and coordinating school field trips.
• Process and manage Metro Card/OMNY distribution and related records.
• Coordinate rideshare services for students as needed.
• Support reimbursement and procurement-related tasks.
• Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.
• Provide support in employee workforce management.

Perform data entry and other administrative tasks as assigned.

We are seeking a detail-oriented and customer-focused Transportation Call Center Administrator to support the NYC Department of Education’s Office of Pupil Transportation. This role involves managing student transportation data, resolving service issues, and providing high-quality administrative support to ensure safe and efficient student travel across New York City.

Key Responsibilities:

• Maintain and update student transportation databases, including bus routes, schedules, and eligibility records.
• Review and close out incident reports using the Service Now (SNOW) system.
• Monitor bus locations via GPS to ensure routing efficiency and timely service.
• Collaborate with school staff, parents, and vendors to resolve transportation issues.
• Assist in planning and coordinating school field trips.
• Process and manage Metro Card/OMNY distribution and related records.
• Coordinate rideshare services for students as needed.
• Support reimbursement and procurement-related tasks.
• Assist in managing incidents related to transportation assets and vehicles, ensuring accurate reporting.
• Provide support in employee workforce management.
• Perform data entry and other administrative tasks as assigned.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong computer and data management skills.
• Excellent customer service abilities.
• High attention to detail with the ability to multitask.
• Clear verbal and written communication skills.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong computer and data management skills.
• Excellent customer service abilities.
• High attention to detail with the ability to multitask.
• Clear verbal and written communication skills.
• Experience handling confidential information.
• Team-oriented with strong collaboration skills.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function Administrative
• Industries Education Administration Programs

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