Membership Coordinator

What You’ll Do Member Experience & Support

• Serve as a primary point of contact for member inquiries, providing timely, professional, and friendly support.
• Track, acknowledge, and help resolve member feedback or concerns with care and empathy.

• Process membership renewals, registrations, and related transactions.
• Identify opportunities to improve workflows and enhance efficiency within membership processes.

• Support the Marketing Manager with list management, email campaigns, and audience segmentation using Mailchimp.
• Assist with promotional efforts for membership programs, events, awards, and initiatives by coordinating content, timelines, and distribution.
• Help maintain internal trackers related to trade shows, theatrical releases, and other industry initiatives.

Support cross-functional projects as needed to ensure smooth day-to-day operations.

• Be part of a global organization supporting a dynamic and creative industry.
• Gain hands-on experience across membership, marketing, and events.
• Work closely with senior leadership and cross-functional teams.
• Contribute to programs that recognize excellence and support professional growth across the licensing community.

• A positive, service-oriented professional who enjoys helping others and building relationships.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Clear and professional written and verbal communication skills.
• Comfort working with databases, email marketing platforms, and digital tools (experience with Impexium, Mailchimp, or similar platforms is a plus).
• A collaborative mindset and willingness to work across membership, marketing, events, and leadership teams.
• Interest in marketing, events, or association management is highly valued.