Processing Representative

APPLICANT MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self‑sufficiency as quickly as possible.

Human Resources Solutions (HRS) support the human resources needs of the Department of Social Services, the Human Resources Administration, and the Department of Homeless Services through strategic partnership and collaboration, with the goal of creating an inclusive, motivated, and client‑centered workforce.

• Advise prospective candidates the appropriate documentation required to satisfy pre‑appointment interview criteria.
• Refer candidate to appropriate agencies (i.e., Board of Education, Vital Records) to secure missing documentation.
• Verify work experience and education documents submitted by candidates for authenticity.
• Review processing documents returned to OSR and make recommendations to the supervisor for further review and clarification.
• Evaluate candidates’ acceptability for employment by conducting in‑depth interviews, assessing candidates: suitability based on overall presentation, qualifications, performance, and Initiate Investigations to ensure the candidate satisfy job requirements.
• Authorize employment by determining candidates’ qualifications for hiring based on agency guidelines established by the Department of Citywide Administrative Services (DCAS).
• Assist the candidates with their E‑Hire application, SCR State Clearance Registration application and when necessary, paper forms.
• Obtain collateral information on candidate by conferring with other city agencies and Initiating contact with both public and private sector employers.
• Input data into the New York City Automated Personnel System {NYCAPS} for each personnel action complete, update, and review existing information and generate system reports.

Work Location:

4 WTC/150 Greenwich Street, New York, NY 10007

Hours/

Schedule:

9:00 AM to 5:00 PM

• A baccalaureate degree from an accredited college and three years of satisfactory full‑time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four‑year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full‑time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a…