Chief Clerk

Responsibilities

• Verify provider profiles in various systems for duplication and inconsistent information
• Provide accurate information (provider applications, correspondence, medical claims) for processing by the designated units
• Provide clerical support including but not limited to filing, copying, faxing, scanning, collating and fee schedule look up
• Prepare provider education packets Prepare and email provider applications
• Verify and review provider inquiries submitted to department according to checklist; confirm accuracy and completeness of documents, ensure criteria has been met and return inquiries that are incomplete and invalid
• Retrieve, email, and fax correspondence from providers
• Collect and sort mail for distribution to various departments
• Meet reasonable expectations for productivity and quality
• Perform additional duties and projects as assigned by management

• High School Diploma or GED required; some college preferred
• Minimum two (2) years clerical experience in a general office environment required
• Excellent keyboarding skills required
• Good clerical, organizational, and filling skills a must
• Basic skill level in Microsoft Word and Excel a plus
• Working knowledge of Provider and Health Claims systems DMS (Document Management System, QNXT Medical
• Good communication skills both oral and written
• Ability to work quickly and accurately while following through on assignments
• Detail-oriented, able to work under pressure, and handle multiple tasks a must
• May require some moderate lifting and the ability to stand for long periods of time to file, copy, scan or collate
• Must meet performance standards including attendance and punctuality