Client Support Administration

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Are you someone who thrives on variety, loves solving problems, and enjoys making others’ lives easier? Our busy kitchen design firm is looking for a highly organized, empathetic, and energetic individual who takes pride in being proactive, resourceful, and a true team player. If you’re the type of person who likes a day that can turn into anything—and you’re motivated by keeping clients and colleagues happy—this role is for you.

This position is at the heart of our administration/operations, supporting our design team and serving as a key point of contact for clients, contractors, and vendors. Every day brings new challenges, from coordinating logistics to smoothing over issues with tact and empathy. You’ll keep projects on track, anticipate needs before they arise, and ensure both our team and clients feel supported.

• Assist kitchen designers with site meetings and documentation
• Help prepare materials for client presentations
• Place and track cabinet orders with manufacturers

• Track ship dates and coordinate delivery schedules
• Communicate with clients, contractors, and vendors to ensure seamless execution
• Meet deliveries on-site
• Resolve customer service issues with empathy and efficiency
• Place and follow up on replacement or warranty orders

• Empathetic & Client-Focused – Naturally tuned in to people’s needs, with the ability to diffuse tension and keep everyone at ease
• Hyper-Organized – Able to juggle multiple priorities without letting details slip
• Proactive & Energetic – Doesn’t wait for problems to arise; takes initiative to anticipate and resolve them
• “Pleaser” Mentality – Motivated by keeping clients and colleagues happy, with a strong service mindset
• Strong written and verbal communication skills
• Computer literate (Microsoft Word, Excel, Outlook, CRM tools)

• Experience in design/construction related field – BUT NOT mandatory
• Bachelor’s degree preferred