Workplace Services Coordinator

About Cognizant Corporate

Cognizant Corporate is a global community united by a shared purpose: to make a meaningful impact. We are committed to excellence and driven by outcomes that matter. Collaboration is at the heart of how we work, and our forward-thinking mindset fuels continuous learning, innovation, and growth.

At Cognizant, careers transcend titles. We empower our people to think strategically, inspire others, and lead with purpose – always guided by our core values. Joint us in shaping future of business.

The Coordinator supports daily workplace services, activities and processes, to ensure the office is operating efficiently and meeting all high-quality standards. This position has responsibilities across a multitude of support functions, including but not limited to: workplace services and office administration, facilities and maintenance services, physical security program, compliance and audit programs, business continuity and emergency preparedness, vendor management, financial and accounting.

We are seeking a dynamic hands‑on candidate with the ability to lead, partner and provide solutions for high quality and efficient customer service in a C‑Suite clientele, fast‑paced, diverse and growing environment.

• Responsible for the reception area; may serve as primary or back‑up coverage for existing reception services:
  Answering phones, registering visitors, checking IDs, and guiding guests/clients. Monitor the CWS Hudson Yards mailbox reply and follow‑up as needed.
• Assist the site Operations Manager and Facilities Administrator to ensure the location is properly operated and maintained, with a focus on building and occupant safety, workplace services and office administration deliverables, financial performance, location function aesthetics and continued readiness for our C‑Suite clientele. Serves as the back‑up to the Operations Manager and Facilities Administrator as needed.
• Assist with the development, implementation and enforcement of policies and procedures related to HR, business continuity, facilities services, building safety, physical security, office operations.
• Assist for ensuring facility financial objectives by assisting with the preparation of the annual budget, planning expenditures, analyzing variances, and reclassifying necessary corrections. Monitor, code and process invoices.
• Partners directly with Corporate Security to ensure physical security operations program is in compliance.
• Ensure that all requests for services are resolved in a timely and satisfactory manner, with a goal toward exceeding customer expectations.
• Establish and maintain relationships with various internal working groups and internal Cognizant departmental contacts.
• Implementation and oversight of vendor services for workplace services and facilities vendors: janitorial, security, first aid, office supplies, furniture‑fixtures‑equipment, general repair and maintenance.
• Assist in the coordination of internal and external EHS ISO audit processes, mock drills, staff trainings, monthly safety meetings, certifications, and compliance.
• Assists with the space occupancy reporting, data gathering and updating the daily global return to office (RTO) dashboard.
• Provide continual evaluation of processes and procedures. Responsible for recommending methods to improve office operations and service for our internal and external clients.
• Coordinate and schedule, through our EMS platform, meeting and conference rooms, along with equipment and catering needs.
• Member of the core team responsible for the coordinating the board of directors meetings, quarterly earnings calls and monthly executive committee meetings.
• Inventory control of office and café pantry supplies.
• Sort incoming/outgoing mail and coordinate all incoming/outgoing UPS packages.
• Handle confidential and non‑routine information appropriately with on‑site Operations Manager and Facilities Administrator.
• Support the on‑boarding process for employees, such as seat assignments, creating access and security badges and coordination of desk set‑up.

• Basic qualifications for this position include:
  Bachelor’…