Operations & Logistics Coordinator

Classification: Full-time, Non-exempt

Reports to: Program Director & Operations Manager

Location: Manhattan, NY.

Status &

Hours:

Full-time. Hours may vary based on operational and event needs.

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York—a great place to do meaningful work with people who care!

This role is based primarily at Lantern’s headquarters in Manhattan and supports multiple program sites. Occasional local travel may be required to support off‑site or community‑based events.

The Operations & Logistics Coordinator is responsible for coordinating event logistics, scheduling, facilities, and transportation to ensure safe, efficient, and well‑executed program and community events. This role serves as a central communication hub across departments to support smooth daily operations and provides light front office support by serving as a receptionist and initial point of contact for visitors entering the agency.

• Maintain and manage the master events and operations calendar across program sites, ensuring accurate scheduling and preventing conflicts.
• Coordinate space reservations, equipment, transportation, staffing, and vendor needs for events and operational activities.
• Serve as the primary point of contact between program staff, facilities, transportation, security, and external vendors.
• Support event approval processes by reviewing logistical feasibility, identifying risks, and confirming required resources.
• Oversee safety and compliance measures for events, including capacity limits, emergency procedures, and accessibility needs.
• Provide day‑of‑event operational support and troubleshoot real‑time issues as they arise.
• Complete post‑event follow‑up, including confirming clean‑up, reporting incidents, and updating inventory and operational records.
• Staff the front office entrance as needed, welcoming visitors and directing staff, clients, vendors and occasional walk‑in guests to the appropriate department or team member.
• Provide general front desk support, including answering basic inquiries in person and ensuring visitors are logged and directed appropriately in accordance with company protocols.

• High school diploma or equivalent required; associate degree or relevant coursework preferred.
• Previous experience in operations coordination, facilities support, event planning, or a related role.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced, team‑oriented environment.

• Experience working in supportive housing, social services, or nonprofit environments.
• Familiarity with safety protocols, transportation coordination, and vendor management.
• Experience using shared calendars, scheduling systems, or operational tracking tools.

This position works primarily in a supportive housing and office environment with frequent interaction across departments. The role may require presence at indoor and outdoor events and occasional exposure to varying noise levels and activity.

The role may require standing, walking, bending, and lifting or moving equipment such as tables, chairs, or supplies, with or without reasonable accommodation.

Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.