Clerical - Entry level

Overview

In healthcare facilities, such as ambulatory care centers and hospitals, clerical workers are responsible for maintaining the accuracy and security of confidential patient health records. They greet patients and manage paperwork such as patient history forms as well as admission and discharge documents including verification of insurances. Clerical work ensures that an office runs smoothly. High quality customer service results in high levels of patient satisfaction.

Responsibilities also involve day-to-day administrative tasks such as answering phones, scheduling appointments, relaying messages, sorting mail, filing, and data entry.

• Greet patients and manage paperwork (patient history forms, admission and discharge documents).
• Verify patient insurance information.
• Maintain accuracy and security of confidential health records.
• Provide high-quality customer service to support patient satisfaction.
• Perform day-to-day administrative tasks including answering phones, scheduling appointments, relaying messages, sorting mail, filing, and data entry.

• High School Diploma or GED/TASC required
• At least 1 year of clerical experience required
• Minimum typing speed of 35 wpm
• Heavy telephone work
• Strong computer skills and data entry skills
• Knowledge of Microsoft suite preferred
• Knowledge of web-based medical software preferred
• Strong interpersonal and communication skills required
• Bilingual is a plus
• Must be able to work full time, part time, variable shifts, and every other weekend

• All positions are in hospitals and nursing homes. These facilities are open 24 hours/7 days each week.
• General shift availability:
  • Days (7a-3p or 8a-4p)
  • Evenings (3p-11p or 4p-12a)
  • Nights (11p-7a or 12a-8a)
  • Clerical positions are usually 8am-4pm or 9am-5pm
• Every other weekend is usually required for all positions.

COVID-19 Vaccination Is Required. Most positions include a comprehensive union benefits package and competitive salaries.