Front Desk Worker; Bernie Wohl

Organization Overview

The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults throughout Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

To manage the front desk and provide customer service to guests and visitors.

Monday through Friday 11:00 am to 7:00 pm

$35,000 - $40,000

• Provide great customer service and information to all participants, guests, employees and partners.
• Answer or direct incoming calls, voicemails, and messages to the appropriate staff.>
• Ensure that all visitors sign in and out.
• Ensure that all visitors are desired by the program they claim to be visiting before allowing them in the building.
• Maintain and update building calendar to confirm activities and direct visitors appropriately.
• Assist with facilitating space-use of classrooms to community members during normal business hours.
• Bring emergency or significant issues to the attention of Facilities Manager.
• Maintain cleanliness of the glass doors, vestibule and reception area.
• Sort and distribute packages and mail.
• Maintain a written logbook and document all incidents via use of incident report forms.
• Monitor and respond to all fire and emergency systems.
• Monitor and control building access according to procedures. Ensure all entrance doors are locked at the end of the business day.
• Enter payables into accounts receivable system.
• Any other duties assigned by Management.

• High School Diploma, GED, or 3+ years’ experience.

• 3+ Years in a customer service, administrative or service industry role.

• Bilingual

• Working knowledge:
  Multi phone line, copier, scanner, and other office equipment
• General knowledge:
  Strong communication skills
• Thorough knowledge:
  Microsoft office and specifically outlook
• Comprehensive knowledge:
  Microsoft office and the ability to learn new software platforms quickly

• Indoor office Work environment
• Physical requirements include but are not limited to such things as, climbing stairs, standing, stooping, & typing
• Ability to lift up to 25lbs

• Medical/Dental/Vision
• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
• 403B Thrift Retirement Plan
• 12 Annual Sick Days
• 12 Agency Holidays
• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.