Client Care Supervisor, Kings Inn Family Shelter

Client Care Supervisor, Kings Inn Family Shelter

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CAMBA is a community of staff, volunteers, clients, donors, neighbors, and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We offer more than 180 integrated programs in education & youth development, family support, job training & employment services, health, housing, and legal services.

We reach almost 80,000 individuals and families, including approximately 13,000 youth. CAMBA serves a diverse cross section of New Yorkers—from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of families are living in poverty, reflecting today’s challenges for nearly 1.7 million New Yorkers.

The Kings Inn Family Shelter is funded by the New York City Department of Homeless Services and offers families a supportive, structured therapeutic, safe, and drug‑free facility. It provides comprehensive case management services to 100 families in a transitional residence program for homeless families. The two‑story facility has rooms of various sizes, common areas, and provides on‑site security and social services.

Client Care Supervisor reports to the Vice‑President and is responsible for overseeing the day‑to‑day operations, staff development, client relations, and program compliance at the Kings Inn Family Shelter.

• Maintain professional relationships with clients and uphold client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with all Federal, State, City and CAMBA security and privacy policies that protect individually identifiable health information.
• Communicate effectively with clients, direct‑reporting staff, peers, supervisors, and funders.
• Plan and organize program activities to maximize program contract goals and performance targets.
• Provide training and support to staff on psychoeducation, mental health assessments, and techniques such as motivational interviewing.
• Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
• Serve as liaison and develop linkage agreements with community‑based organizations and local mental health service providers.
• Motivate, coach, and counsel direct‑reporting staff to excel.
• Ensure all direct‑reporting staff complete required documentation (ILPs, referrals, etc.).
• Ensure all client charting documentation is up‑to‑date and reflects services provided, such as service plans, re‑certifications, and psychiatric assessments.
• Assist with the development of program content addressing residents’ needs related to housing, substance abuse treatment, mental health, and employment.
• Provide assistance, interventions, and follow‑up on critical incidents with clients.
• Encourage teamwork among direct‑reporting staff and peers.
• Troubleshoot client and staff program problems and make decisions in accordance with policies.
• Conduct and document one‑on‑one supervision of direct‑reporting staff to assess and improve work performance.
• Overcome resistance to change from clients, staff, and supervisors/funders.
• Administer constructive discipline to direct‑reporting staff as needed.
• Monitor clients' progress toward goals and document via progress notes.
• Review documentation related to client progress for accuracy and completeness.
• Review and sign time sheets.
• Prepare performance appraisals for direct‑reporting staff.
• Conduct chart auditing of client files (paper and electronic).
• Ensure staff utilization of electronic database and oversee data integrity.
• Manage own time effectively and coordinate program activities.
• Lead and participate in administrative and staff meetings as requested.
• Provide required information for reports to CAMBA management and/or funders.
• May prepare marketing materials and reach out to the community to recruit clients.
• May prescreen clients over the telephone for eligibility and…