Sales Support Associate - Trade

Design Public Group connects design driven consumers in retail and contract environments with beautiful ancillary furniture from around the globe. We are obsessed with technical details and logistics, so clients can spend their time doing what they do best, bringing unique spaces to life. Built for designers, architects, and contract dealers the Design Public Group Platform can be trusted with a vision, a budget, a timeline, and a reputation.

It's where great design is easy to find. Design Public Group is a part of the global family of industry-leading brands for the workplace and home under the HNI Corporation.

What We Need:

We are looking for a Sales Support Associate - Trade to join our Design Public Group team.

The Sales Support Associate - Trade is responsible for achieving budgeted sales goals aligned to the trade customer through inbound and outbound sales interactions, branding, customer engagement/training, event management, and marketing to build presence within the Trade customer base.

What You Will Do:

* Execute sales strategies related to the Trade customer in the achievement of budgeted goals; including but not limited to, inbound/outbound sales calls, cold-calling, marketing strategies, and customer support.

* Provide high-quality customer service and support to the Trade customer base to achieve long-term relationships and brand engagement.

* Establish, track, and report on sales projects and key metrics in adherence to established deadlines.

* Utilize customer feedback to generate business case ideas for future growth and change.

* Identify and participate in brand marketing related activities to promote brand awareness; including, but not limited to, social media campaigns, industry event participation - i.e. trade shows, etc.

* Maintain technical knowledge by attending manufacturer trainings and research accordingly.

* Identify and report website issues and fixes to appropriate parties.

* Collaborate as a team to meet and exceed goals collectively.

What You Have:

* Bachelor's degree in business administration or related field preferred.

* 1-year experience with commercial contract furniture or inside sales or eCommerce preferred.

* Working knowledge of furniture construction, design, textiles, and/or interior design.

What You're Good At:

* Ability to communicate expectations and requirements with both internal and external customers.

* Strong communication and facilitation skills, including ability to identify the root cause of issues and recommend solutions.

* Outstanding communication skills, across multiple modes, that adapt to ever-changing requirements including operating under tight deadlines and high-pressure situations.

* Expertise and/or ability to master a multitude of software systems including; but not limited to, MS Office, G Suite, Salesforce, Shopify, and other eCommerce order management (OMS) tools.

* A detailed focus personality with the ability to multi-task and prioritize competing demands.

#LIREMOTE