Account Director, Corporate

About the Role:

We're looking for a high-impact Account Director to own and expand relationships with our Corporate clients. You'll be the primary point of contact for a book of Fortune 1000 accounts-driving renewals, adoption, and growth. You'll work cross-functionally with Sales, Customer Success, Product, and Marketing to ensure clients see Alpha Sense as a strategic partner, not just a vendor.

Who You Are:

* Relationship-driven:
You have a strong ability to develop instant rapport with new people and you've demonstrated success at managing and growing relationships within Fortune 1000 clients

* A subject matter expert:
You excel at what you do and know how to succeed within your role -- this includes both internal and external relationship management as well as strong business acumen and commitment to effective processes and tactics

* Energetic and Creative:
You possess a natural intellectual curiosity with the ability to learn and adapt quickly

* You understand our business:
We are a rapidly growing SaaS company and are incredibly passionate about our product. We are looking for individuals who understand best practices for client engagement within a SaaS environment

* Committed to delivering results:
You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers.

* A strong communicator:
You'll regularly be engaged with day-to-day users to C-level executives and that requires exceptional oral, written and presentation skills. You'll need to distill and explain complex issues in simple terms.

What You'll Do:

* Forecast and maximize retention rate across your book of business

* Increase and drive adoption of Alpha Sense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals

* Identify revenue at risk in order to best position the company to prevent churn

* Collaborate with Account Executives to identify growth opportunities within the book of business

* Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base in order to more effectively:
1) communicate with users,
2) communicate with decision makers,
3) identify white space,
4) partner with AE to craft most compelling messaging to prospective users

* Cultivate relationships with users and key stakeholders to ensure Alpha Sense is viewed as a business partner rather than vendor

* Hold Business Reviews with key stakeholders

* Plan and execute new user onboarding and training initiatives

* Consistent proactive outreach with material and information that's relevant for our user base

* Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.)

* Serve as both the advocate for Alpha Sense to the client, and the client advocate within Alpha Sense

* Acquire value stories and product feedback from clients. Circulate internally to assist with product development, marketing, sales efforts