Metro Area Manager

Position: New York Metro Area Manager
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

About Diptyque
Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.

Position Overview
The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.

Key Responsibilities

Sales & Business Development

• Drive top-line sales and profitability across all stores in the area

• Analyze business performance and develop actionable strategies to meet or exceed targets

• Lead new product launches and ensure successful execution at store level

• Monitor inventory needs and partner with allocation teams to support business demands

• Share best practices and ensure consistent execution across locations

Talent Leadership & Development

• Recruit, onboard, and retain top talent across the area

• Partner with Store Managers to build high-performing teams and succession plans

• Conduct regular coaching, feedback, and performance reviews

• Foster an inclusive and inspiring work environment aligned with Diptyque's values

• Support training initiatives and ensure ongoing development of store teams

Client Experience

• Champion Diptyque's signature service and selling ceremony across all stores

• Coach teams on clienteling strategies and CRM utilization

• Ensure stores meet or exceed client experience evaluation goals

• Support omnichannel initiatives and ensure teams are trained on tools and expectations

Marketing & Events

• Partner with retail marketing to plan and execute in-store events

• Monitor competitive activity and share insights with leadership

• Support local marketing efforts for new store openings and activations

New Store Openings

• Collaborate with regional and cross-functional teams to support new store openings

• Lead recruitment, onboarding, and training of new store teams

• Coordinate inventory delivery, merchandising setup, and operational readiness

• Ensure successful launches aligned with brand standards and client experience expectations

Operations & Visual Merchandising

• Ensure operational standards and brand guidelines are consistently upheld

• Oversee inventory management, shrinkage control, and safety compliance

• Maintain high visual merchandising standards across all locations

• Partner with Store Managers to resolve operational challenges and implement solutions

Compliance & Policy Adherence

• Ensure all stores operate in alignment with company policies, labor laws, and safety standards

• Partner with HR on employee relations matters, documentation, and performance management

• Maintain accurate records and ensure timely submission of required documentation

Strategic & Cross-Functional Leadership

• Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities

• Collaborate with HR, Marketing, Training, and Operations to support business needs

• Provide insights and feedback from the field to inform corporate initiatives and decision-making

Qualifications & Skills

• Minimum 3 years of luxury retail store management experience

• Minimum 2 years of multi-unit management experience

• Bachelor's degree in a related field preferred

• Proven ability to lead remote teams and drive results

• Strong business acumen and analytical skills

• Excellent communication and…