Supervisor, Retail, Retail & Store Manager

Position: Supervisor I
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to- wear, jewelry, footwear, gifts, home décor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.

Job Title:

Supervisor, Specialty Primary

Purpose:

The successful individual will leverage their proficiency in retail to…

Client & Service Expert:

⦁ Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.

⦁ Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.⦁ Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.

⦁ Ensure team is compliant with all clientele standards and thank you note program.

⦁ Ensure all associates complete the sales training program.

⦁ Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales/

Leadership Presence/Steward of Talent:

⦁ Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.

⦁ Responsible for assuming the SL role in manager's absence.

⦁ Lead by example with the achievement of personal sales goals.

⦁ Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.

⦁ Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.

⦁ Conduct ongoing review and assessment of employee performance.

Building Brand Equity:

⦁ Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.⦁ Ensure brand and operating standards are met to support brand consistency.

⦁ Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.

⦁ Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.

Operational Excellence:

⦁ Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

⦁ Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.

⦁ Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.

⦁ Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.

The accomplished individual will possess...

⦁ Minimum 3 years management experience in a comparable retail environment

⦁ College degree preferred⦁ Prior luxury goods experience preferred

⦁ Professional sales development and exceptional interpersonal skills

⦁ Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base

⦁ Ability to analyze selling reports, identify business trends and react quickly to the needs of the business

⦁ Comfortable in making decisions and mediating conflict within a team-environment

⦁ Proficiency in windows-based software such as excel, word and outlook

Physical Requirements …

⦁ Available to work store schedule, as needed, including evenings and weekends⦁ Standing for extended periods of time

⦁ Able to safely lift boxes up to 40 pounds

⦁ Comfortable climbing ladders

Our Competencies for All Employees

⦁ Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of the top…