Area Manager, Retail Retail & Store Manager

The Area Manager oversees 1-3 locations within a geographic market and is responsible for driving sales and profitability through their retail teams whilst building meaningful client connections. You are a visionary leader with a passion for luxury retail and a commitment to excellence, developing strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity. This role is based in New York City and works in our boutiques with fractional time in Corporate Headquarters.

• Exemplifies a client-centric mindset with a strong commitment to delivering exceptional service and experiences
• Cultivate a strong sense of morale and team camaraderie by leading with positivity and serving as the ambassador of the brand experience

• Demonstrates flexibility and responsiveness in a fast-paced retail environment, quickly adjusting to evolving priorities and customer needs.
• Takes collective ownership of market responsibilities, turning setbacks into opportunities for growth through mutual support.
• Lead market by embracing trends and innovation, exploring new avenues for strategic growth such as clienteling, personalized experiences, and data-driven insights to strengthen customer relationships and drive success.
• Articulates a clear vision to inspire, influence, and develop associates, driving them toward achieving business goals
• Foster a positive, high-performance culture in the market by actively listening to feedback and driving resolution, collaboration, and continuous improvement
• Connect your teams, creating an open environment that showcases everyone's strengths

• Drive leadership and sales team to meet/exceed daily, monthly, and annual revenue targets & KPIs (AOV, UPT)
• Develop and implement sales strategies that achieve monthly sales goals
• Proactively attract, hire, and develop top talent while building a strong pipeline for all retail store positions, supporting clusters, markets, and brand(s). Focus on retention strategies and analyzing voluntary vs. involuntary turnover to drive long-term success
• Support store leadership on establishing strong staffing models and store schedules to meet business needs (in store CVR and labor management)
• Continuous development, reinforcement (& training) of team on overall In-store selling experience & exceeding customer expectations,
• Deployment of In-store sales selling strategies to exceed revenue targets
• Establish, nurture, and expand the local consumer community through new customer acquisition strategies, relationship building, and partnerships (CRM, NPS, CSAT, Consumer Ratings)
• Lead Clienteling and CRM by establishing & managing personal 1:1 client relationships, implementing store-led grassroots strategic partnerships, and overseeing B2B clienteling efforts
• Consistently demonstrates strong team leadership, providing mentorship, and maintaining a high standard of accountability
• Manage market operations, including inventory control, repairs, returns-to-brand (RTBs), and visual merchandising, delivering a well‑organized and efficient boutique environment (mitigating loss & controlling shrink rate)

• The ideal candidate has 5+ years of direct management experience in a multi unit or flagship boutique within a luxury retail environment
• Results‑oriented mindset with a track record of driving business growth and achieving measurable results.
• Passion for fine jewelry and a keen eye for design, with a strong appreciation for craftsmanship and luxury sales
• Exceptional interpersonal and communication skills, demonstrating a strong capacity to inspire, motivate, and empower teams to deliver excellence
• Proven ability to manage and de‑escalate high‑pressure situations with professionalism and diplomacy.
• Detail‑oriented with strong organizational and problem‑solving skills
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, as required

Direct management experience in Fine Jewelry or a related field; GIA certification preferred.

A reasonable estimate of the…